Question about Canon PIXMA MP470 All-in-One Printer

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Canon Pixma MP 470 Not Scannin

The printer and copier are working fine but the scanner just wont seem to work. Followed the insturctions thoroughly and no response. Should I return it or is there some way to fix the problem.

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  • Anonymous Apr 06, 2008

    i want to install the drivers into my windows vista laptop

  • Anonymous Apr 09, 2008

    Printer and copy work but scan function does not work. When I go to the navigation window to scan and use the one step scan nothing happens and I get a "can not communicate with printer or check printer connection. The cable is good and I have checked in the device manager but no drivers are entered for the scanner.

  • pamelamyhre Apr 14, 2008

    I'm having the same problem. I've tried turning off and rebooting the computer (Mac G4), and moving the Canon and connecting it to my Macbook Pro G5. No luck. It copies just fine, but won't scan. I get through the initial choices just fine, but then when I push the button to scan nothing happens. This all-in-one was scanning properly for months, and then suddenly this happens. Any ideas? 

  • Joysy Apr 17, 2008

    Bought Canon MP470 in Feb 2008. Just tried to use scanner and followed all instructions only to get message "Cannot communicate w/ scanner...Error Code 2,155,0". I looked this message up at Canon website. Instructions were to go to right click on My Computer. Then go to 'Manage' from drop down list. Then go to Services and Applications. Then go to Services. Look for WIA Windows Image Acquisition and click Start. In my case I clicked Restart as it was already started. Still doesn't work. Has anyone been able to get their scanner to work?

  • Lorich Apr 19, 2008

    I am having the exact same issue. Printing works fine but scanner is not recognized.Rebooted, reinstalled. looked for new drivers.......no go.

  • Anonymous May 02, 2008

    2/5/08 Same problem. Just doesn't want to scan. Brings up the window to choose the program to scan to and clicked on it but all stops there. Only about 1 month old.

  • Anonymous May 04, 2008

    I am having the same problem - my MP470 will not scan. My problem is exactly the same as all the others reported. Any suggestions.

  • briar1 May 04, 2008

    04 May 08

    I am having the exact same problem. The scanner does not work and have tried all the same things as the other posts with no luck.

  • Anonymous May 04, 2008

    I am having the same problem. It just won't scan. I also get an error message that says insufficient memory.

  • PacemakerPro May 09, 2008

    Just bought a brand new Pixma 470 and the printer and copier work fine, but the scan function just simply doesn't work! Same as 9 other people posted on FixYa. After choosing "scan," then "document," then "save as pdf file," a screen comes up on the scanner's digital display, saying to hit either black and white or colour = scan, but when you hit either button, or the OK button, nothing happens! There is nothing in the manual about this issue! And I need to scan something right this minute, that's due within the hour! That's why I bought the printer! aarrggghhh! Does anyone have a solution? Take it back?

  • Anonymous May 12, 2008

    I also have same problem. Running WinXP, when trying to scan I get error 2,155,0. I have tried solution #1 below, and no change. This is brand new printer. I have tried scanning directly from unit, from software, and from third party software. The MP470 just refuses to scan.

  • mzdeep May 20, 2008

    i press scan then photo then ok ten save to pc then start it does nothing

    will print and copy tho

  • reallyreally May 30, 2008

    I purchased a new computer and printer from Best Buy, and the scanner doesn't work on Vista. BB's GeekSquad wants $80 just to look into the problem. Unbelievable, since these are two products they hooked me up with, but can anyone offer a solution??

  • fellybog Jun 15, 2008

    This is ridiculous. Honestly! The Mp 470 and all printers should already come with the right usb cable. I went out and bought myself a double shield usb cable and it is still not scanning. I am reading these comments and I am having the exact same problems. Everything was installed on my pc, and when I press the green button, nothing is happening. No one should have to go through this with a product. Especially for the price.

  • Anonymous Jun 28, 2008

    same here.. ugh .. retarded




    mac intel, leopard 10.5

  • Anonymous Jun 30, 2008

    Switching the USB cable worked for me too.

  • swdeit Aug 10, 2008

    Same problem Pixma 470 with MacBook. Prints but does not scan to computer!

  • Anonymous Aug 17, 2008

    The printer and copier are working fine but the scanner just wont seem to work. Followed the insturctions thoroughly and no response. the error mesage said that have problem to read INF.

  • anita612 Aug 27, 2008

    Yes, I have the saem problem, the printer and copier are perfectly working but the scanner won't...everytime, I would like to scan...it just ask for the option and that's it...no action at all...

  • Anonymous Oct 22, 2008

    Same problem. USB 2.0 doesn't make it work.... any other ideas?

  • Anonymous Dec 06, 2008

    ARGH same issue!!!!!!!!

  • Anonymous Dec 10, 2008

    My printer works fine for everything, but it won't scan using the operation panel. Works with the software provided though. Anyone know how to make it work with the panel?

  • Anonymous Jan 06, 2009

    When I try to scan with the MP470 muvee video capture always comes up and I can't scan.

  • ericjen2001 Jan 15, 2009

    My scanning function won't work ither. Very frustrating.

  • nohelyuerba Jan 18, 2009

    me too! whyyyy

  • stephanie80 Jan 24, 2009

    For some reason I can't get the scanner to work I haven't used it in a month or so can someone help??

  • Anonymous Feb 07, 2009

    Mine states " set the document on the platen glass" when i already have is this a usb cable issue???

  • Anonymous Feb 09, 2009

    I have no idea how to scan. I did it once before but now it doesn't work no matter what I try.

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I have the printer. You need to scan through your image software on your desktop. The button on the scanner does not function.

With your image software, there should be an "Import from Camera" and "Import from Scanner." Pick the latter, and it will prompt you through the process.

Took quite awhile to figure that out.

Toby

Posted on Dec 12, 2008

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Had same problem. Downloaded MP Navigator from Canon and used the software to scan instead of the buttons on the printer. Nice thing is being able to save document as pdf.

Posted on Mar 22, 2009

  • robinann1 Jan 12, 2011

    After downloading the MP Navigator from Canon, the scan button worked for me.

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Try opening the application called Image Capture and then checking the Device tab and then make sure Canon MP470 is checked. Click Scan or Overview and it should scan.

Posted on Feb 03, 2009

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I replaced the USB cable, and the scanner now works fine. Like Blasteroid wrote, use a high quality USB cable. I would even suggest a USB 2 cable. The scanner is not defective, it just cannot communicate with the computer. The solution is the USB cable used.

Posted on May 21, 2008

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Will not scan when l hit scan nothing happens. on my monitor muvee comes up

Posted on Feb 07, 2009

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Get updated drivers and scanning software from Canon HERE

Posted on May 12, 2008

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In order to fix your problem you must buy a DS (double shielded) USB printer cable about 1.8 m in length.  I had the same problem with the scanner on my canon pixma MP 140. After I changed the cable - works like a charm!!!

Posted on May 20, 2008

  • Anonymous May 20, 2008

    I also changed drivers, tried a different usb port, still no go - the advice i got it from another forum.

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I had this problem also, I was using MP Navigator 3.0. I uninstalled it and installed MP navigator EX 1.0. This solved the problem for me. Hope it helps (2 years later, lol)

Posted on Apr 02, 2010

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I upgraded the drivers and software and it did not help. However, when I replaced the USB cable with a USB 2 it now works great. Thank you so much for a great fix to the problem.

Posted on May 25, 2008

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You must change in bios usb value for 1,1 v (normally is 1,1-2,0 )
i dont see any difrence with other usb preriferials they works fine 
i have motherboard gigabyte 

Posted on Dec 23, 2008

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