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There is a little scanner in the fax machine that reads the page so it can be sent out. You should be able to open the top, similar to changing the toner, and locate the scanner. This should have some glass over top protecting it. Just take a damp cloth and clean that piece of glass. There is most likely a small piece of dirt on the glass, but when it scans paper it looks like a big streak.
Make sure that you sent the fax face down. If all your faxes are sent blank, there may be a problem with the scanner. Try making a photo copy placing the page face down, if your copy comes out blank then the scanner is finished.
If your photocopy does not come out blank then the problem is on the other end and not your machine.
You have white out or some other white substance blocking your scanner optics. I am assuming this is a thin blank line. What you need to do is make a copy of a document with your machine. You should see the very same blank line on your copy that your customer is seeing on their received fax. Now take this copy and place it in the document feeder the same way you placed the document when you made your copy. Now imagine this document going thru the feeder. The strip that is blank will "match up" with the white out or whatever is causing the blank line. You just need to open up the feeder section where the documents go in to be scanned and look for the thin strip of glass that runs from one side to the other. Using the copy you made with the blank line, use it to see exactly where the glass should have something stuck to it and clean it off with a soft clotch with a little glass cleaner on it. Go ahead and clean the while glass while you are in there. Once clean you can close it back up and run another copy to insure that all the lines are gone.
Good Luck and Thank You for using Fixya.
Make a copy on the machine to be sure it is not a problem with your fax machine nor that the original is being sent upside down. It is very rare to be blank. Black faxes indicate a bad scanner assembly.
Unfortunately that is a function of the sending unit. If they did not program their number in, then you won't have a record. If this is a persistent problem, you may want to sign up for Caller ID.
Even if they put the paper in upside down, your fax will still print a head on top of the page with the information they have programmed. If they program a wrong fax number, then all you will have is a wrong number.
Wish I have better new for you.