Question about Plantronics PL-CS55 Wireless Headset

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Im having a problem with The CS55... Im currently using a Cisco phone model number 7960... I have everything hooked up but nothing seems to work. My mic doesnt work, i can sometimes hear the customer but its inceadibly crackley.. and the mic doesnt work

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  • jameswarner Mar 25, 2008

    ive tried that... still doesnt work.. its crackly and they can barely hear me.. I think that its from the speakerphone it has, becasue once i get about 5 feet away they cant hear anything.. Ive went through every setting 3 times and still nothing is working

  • jameswarner Apr 03, 2008

    LOOK.. i already tried that...It didnt help at all.. any other ideas?

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James, plug the phone cord that comes out of the back of the CS55 base into the handset port of the Cisco phone, not the headset port.  Then plug the coily cord from the cisco receiver into the front of the CS55.  Don't use the "Headset" button on your Cisco phone, just lift the receiver off.

Posted on Apr 28, 2009

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The base unit has adjustments on the side and I beleive on the bottom. call someone and change these adjustments until you get them right.

Posted on Mar 21, 2008

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1 Answer

Plantronics CS55 Headset


Office was wired that way i have one tried several ways to use it without the lifter did't work had to buy a lifter the next problem is the phone not all will work Cisco uniden will work good

Jun 18, 2014 | Plantronics CS55 Wireless Headset

1 Answer

I HAVE A KX-T7633 AND IM TRYING TOGET MY PLANTRONICS CS55 TO WORK WITHOUT UN-HOOKING THE HAND SET


You can use the cord part number 78333-01. (I have included the link.) This will replace the cord that is plugged in between your CS55 charging base and the handset jack on your phone. It will plug into the base of the CS55 and the round headset jack on your phone. You will not have remote answer. Push the headset button on your phone and then press the headset button on the CS55 headset.

Good luck from Headsets Direct!

May 31, 2011 | Panasonic KX-T7633 Corded Phone

1 Answer

I cannot here the phone ringing from my CS55 headset or another call coming in.


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!

May 17, 2011 | Plantronics PL-CS55 Wireless Headset

1 Answer

I have Cisco 7060 phone and using corded Plantronics headset plugged in to the headset port. I experience problem that speakerphone has priority over the headset. When I enter the phone number on keypad...


There is, but these settings are setup in Call Manager, or Call Manager Express. I would see your systems admin to set the default priorities.

Aug 27, 2010 | Cisco 7960 IP Phone

1 Answer

Trouble forwading a call on a cisco 7960


If your primary database is not up on Cisco Call Manager (CCM) then the phone doesn't accept any changes in configuration, all call functions work.

Feb 16, 2009 | Cisco 7960 IP Phone

1 Answer

Plantronics headset crapped out after black out


The black out or power surge could have affected the unit and caused it to short circuit.  If you have purchased it within 1 year of today's date, it is still under warranty and can be replaced by plantronics.

Jan 30, 2009 | Plantronics CS55 Wireless Headset

1 Answer

Outside caller hears themselves in an echo


Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Jan 23, 2009 | Plantronics CS55 Wireless Headset

1 Answer

Plantronics cs55 problem


Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.

* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.

Aug 04, 2008 | Plantronics PL-CS55 Wireless Headset

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