Im having a problem with The CS55... Im currently using a Cisco phone model number 7960... I have everything hooked up but nothing seems to work. My mic doesnt work, i can sometimes hear the customer but its inceadibly crackley.. and the mic doesnt work
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Re: Best Buy: Plantronics Problem
James, plug the phone cord that comes out of the back of the CS55 base into the handset port of the Cisco phone, not the headset port. Then plug the coily cord from the cisco receiver into the front of the CS55. Don't use the "Headset" button on your Cisco phone, just lift the receiver off.
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Towards the bottom of the page, click on the tab labeled ADDITIONAL INFORMATION. Within that section, you will see PLANTRONICS CS50/CS55 INTERACTIVE USERS GUIDE to click on. This will help you visually see how to setup and start using your CS55.
You can use a Plantronics S11 headset with a Cisco phone, however it is
not the best compatible solution. To use an S11 with a Cisco phone, you
have to make sure that you are plugging it into the handset receiver
jack and not the headset jack. You will need to lift the handset
receiver, set it off to the side, and then hang it up after each call.
If you want a more compatible solution that you can plug into the actual
headset jack and just press the headset button on the telephone to
answer and hang up, then you would need one of the Plantronics "H-series headsets" with the Plantronics Cisco direct connect cable ( model 26716-01 ).
The black out or power surge could have affected the unit and caused it to short circuit. If you have purchased it within 1 year of today's date, it is still under warranty and can be replaced by plantronics.
Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.
* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.