Red LIght on the Power Light

Check for the user name and the password for the connectivity. Internet light red only means either the user name or the password is incorrect. Try entering the password and try again it should help.

a red led usually indicates an error or defect. if removing the power for several minutes (or hours like you did) does not reset the error, then i'm afraid that you will have to replace the device completely. however, the root cause may still be found before the router. have you tried unplugging and replugging the modem as well?

You need to hard reset your modem. By doing that, unplug the modem from the power outlet. Look at the back of the modem, you will see there a small red button. You need to press that button. You need to get a pin or pen to press that reset button. Press the reset button for 5 mins. Monitor the power light. It will change to orange light and it will restart. Once it restarted, you can release the reset button and wait for the lights to come up. Since you did the hard reset. You need to configure the modem with your username and password from your ISP.
You need to access the gui or firmware of your modem. If it ask for username and password. This is the time you need to contact your ISP. They will help you to configure the modem. Once they provided you the username and password ofr your modem. Write it down so you will have a copy and in case it happen again you know what to do. Username and password for the modem is different from the username and password for your internet. You also need to enter the username and password for the internet so you can use the internet. If you get a red light for the internet, that means the username and password is incorrect.
If this didnt work. You need to replace your modem.

Try plugging into amother power socket. If same modem is probably blown. Especially if there was a recent storm.

You need to hard reset the modem. By doing that, unplug the modem from the power outlet. Look at the back of the modem, you will see there a small red button. You need to press that button. You need to get a pin or pen to press that reset button. Press the reset button for 5 mins. Monitor the power light. It will change to orange light and it will restart. Once it restarted, you can release the reset button and wait for the lights to come up. Since you did the hard reset. You need to configure the modem with your username and password from your ISP.

You need to access the gui or firmware of your modem. If it ask for username and password. This is the time you need to contact your ISP. They will help you to configure the modem. Once they provided you the username and password ofr your modem. Write it down so you will have a copy and in case it happen again you know what to do. Username and password for the modem is different from the username and password for your internet. You also need to enter the username and password for the internet so you can use the internet. If you get a red light for the internet, that means the username and password is incorrect.

You need to hard reset the modem. By doing that, unplug the modem from the power outlet. Look at the back of the modem, you will see there a small red button. You need to press that button. You need to get a pin or pen to press that reset button. Press the reset button for 5 mins. Monitor the power light. It will change to orange light and it will restart. Once it restarted, you can release the reset button and wait for the lights to come up. Since you did the hard reset. You need to configure the modem with your username and password from your ISP.
You need to access the gui or firmware of your modem. If it ask for username and password. This is the time you need to contact your ISP. They will help you to configure the modem. Once they provided you the username and password ofr your modem. Write it down so you will have a copy and in case it happen again you know what to do. Username and password for the modem is different from the username and password for your internet. You also need to enter the username and password for the internet so you can use the internet. If you get a red light for the internet, that means the username and password is incorrect.

If this didnt work. You need to replace your modem.

Try the following steps:
1. Disconnect the modem's power adapter.

2. Reinsert the power adapter directly into the wall socket.

3.Remove any power strips or surge protectors temporarily to ensure that these items are not preventing the modem proper operation. Note: Make sure that you are using the power adapter that came with your modem.

4. Plug the power adapter into a different wall socket in another room.

5. Press the reset and hold the reset button for 1 minute. Then turn it off for 1 minute, and then turn it back on.

6. If the power light is still red, then you will need to get a replacement.

You may check the following:

1. Make sure to plug the power cube into a power strip or wall outlet and then plug the power cube's other end into the modem's power (PWR) jack.

2. You should only use the power cube with the Zoom X6. Other power cubes may damage your hardware.

3. Try another wall outlet.

4. Reset the modem. Use a paper clip and insert it into the RESET pinhole in the modem's back panel and press it 3 times. Then turn off the modem for a minute and turn it back on. Check if the power light will turn solid green.

5. Possible defective modem.

Hope this helps! Good luck!

1.check out whether you are using the same adapter provided with the modem, if not sure check the voltage rating details provided on the modem as well as the adapter.
2.try to reset the modem by pressing the rst point provided at back side of modem keeping the modem in on condition. keep the reset s/w pressed till you see the modem lights turning off and again turning on.
3.if the lights light up normally you have the configure the modem.
4.if still having problem contact me on 9444482052 ........jammy

With the unit powered on perform hard reset back to factory settings. Use a paper clip to push the reset button on the back panel of the modem. Hold down for five to 10 seconds. Release when the power light goes red