Question about Brother MFC 9700 All-In-One Laser Printer

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Machine error 71

My machine is not working and displays "MACHINE ERROR 71, TURN MACHINE OFF AND CALL BROTHER. We called brother and told us to take it to a repair center. They want $200 to fix it. I can buy a new machine for $400 and it includes a new toner. Looking for cheap fix.

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  • timinator Apr 03, 2008

    Hi, I'm getting the same error on a Brother MFC 8500. I fully inspected for paper jams and found nothing. Machine is approx 5 years old and does not get hammered too bad. Help?

  • eedtown May 15, 2008

    machine gives machine error 71 all the time. I cannot use it for any purpose.

  • Anonymous Jan 27, 2009

    same :( need help if some one have a solution

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Error code 71 -- ( Polygon motor does not synchronize with the reference clock. ) What ever that means - hope that helps.

Posted on Apr 12, 2008

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3 Answers

What is machine error 71 How to fix it?


Error 71 on a MFC-9600 means there is a problem with the motor inside the printer.
You can try unplugging and waiting a few minutes, then plugging back in again.
If it is still coming up with the error, if its still under warranty Brother will replace/repair it for you, otherwise you will have to pay Brother for the repair cost.

Mar 05, 2011 | Brother MFC 9600 All-In-One Laser Printer

1 Answer

SCREEN READS ERROR 71 CALL BROTHER, WHAT IS THE PROBLEM, WHAT NUMBER DO I CALL


This error means that there is a scanner motor error. Try and remove the error by following these steps: Press MENU *,2,8,6,4. The machine beeps for approximately 1 second and will display "MAINTENANCE" on the screen, indicating that it is placed in the initial stage of the maintenance mode, a mode in which the machine is ready to accept entry from the keys. Now you are inside the simulation, Press 01 to reset the error status. After that press 99 to exit the simulation.

- Pressing the 9 key twice in the initial stage of the maintenance mode makes the machine
exit from the maintenance mode, restoring it to the standby state.
- Pressing the Stop button after entering only one digit restores the machine to the initial
stage of the maintenance mode.

If the error comes back, call Brother support, here are contact details:

7777 North Brother Blvd.
Bartlett, Tennessee 38133

Phone: 1-877-BROTHER (877-276-8437)
901-379-1215 (fax)

Monday-Friday, 9:00am to 8:00pm Eastern Time

Jan 12, 2011 | Brother MFC 8500 All-In-One Laser Printer

2 Answers

What does Print unable 71 mean and what do I have to do to correct the problem?


Error code 71

Print Unable 71

Turn the power off and then back on again.


Polygon motor failure

Jan 03, 2011 | Brother MFC-9840CDW Laser Printer

1 Answer

Error 71 / It is not working.


This error indicates that there is a scanner motor error. Try and remove the error by following these steps: Press MENU *,2,8,6,4. The machine beeps for approximately 1 second and will display "MAINTENANCE" on the screen, indicating that it is placed in the initial stage of the maintenance mode, a mode in which the machine is ready to accept entry from the keys. Now you are inside the simulation, Press 01 to reset the error status. After that press 99 to exit the simulation.

- Pressing the 9 key twice in the initial stage of the maintenance mode makes the machine exit from the maintenance mode, restoring it to the standby state.
- Pressing the Stop button after entering only one digit restores the machine to the initial stage of the maintenance mode.

If the error comes back call Brother support, here are the contact details:

7777 North Brother Blvd.
Bartlett, Tennessee 38133

Phone: 1-877-BROTHER (877-276-8437)
901-379-1215 (fax)

Nov 22, 2010 | Brother DCP 1400 All-In-One Laser Printer

1 Answer

Error 71 showing on the screen


This error means that there is a scanner motor error. Try and remove the error by following these steps: Press MENU *,2,8,6,4. The machine beeps for approximately 1 second and will display "MAINTENANCE" on the screen, indicating that it is placed in the initial stage of the maintenance mode, a mode in which the machine is ready to accept entry from the keys. Now you are inside the simulation, Press 01 to reset the error status. After that press 99 to exit the simulation.

- Pressing the 9 key twice in the initial stage of the maintenance mode makes the machine exit from the maintenance mode, restoring it to the standby state.
- Pressing the Stop button after entering only one digit restores the machine to the initial stage of the maintenance mode.

If the error comes back call Brother support, here are the contact details:

7777 North Brother Blvd.
Bartlett, Tennessee 38133

Phone: 1-877-BROTHER (877-276-8437)
901-379-1215 (fax)

Monday-Friday, 9:00am to 8:00pm Eastern Time

Oct 14, 2010 | Brother MFC 9700 All-In-One Laser Printer

1 Answer

Error 71


This error means that there is a scanner motor error. Try and remove the error by following these steps: Press MENU *,2,8,6,4. The machine beeps for approximately 1 second and will display "MAINTENANCE" on the screen, indicating that it is placed in the initial stage of the maintenance mode, a mode in which the machine is ready to accept entry from the keys. Now you are inside the simulation, Press 01 to reset the error status. After that press 99 to exit the simulation.

- Pressing the 9 key twice in the initial stage of the maintenance mode makes the machine exit from the maintenance mode, restoring it to the standby state.
- Pressing the Stop button after entering only one digit restores the machine to the initial stage of the maintenance mode.

If the error comes back call Brother support, here are the contact details:

7777 North Brother Blvd.
Bartlett, Tennessee 38133

Phone: 1-877-BROTHER (877-276-8437)
901-379-1215 (fax)

Monday-Friday, 9:00am to 8:00pm Eastern Time

Sep 15, 2010 | Brother MFC 8500 All-In-One Laser Printer

1 Answer

Error message 71


This error means that there is a scanner motor error. Try and remove the error by following these steps: Press MENU *,2,8,6,4. The machine beeps for approximately 1 second and will display "MAINTENANCE" on the screen, indicating that it is placed in the initial stage of the maintenance mode, a mode in which the machine is ready to accept entry from the keys. Now you are inside the simulation, Press 01 to reset the error status. After that press 99 to exit the simulation.

- Pressing the 9 key twice in the initial stage of the maintenance mode makes the machine exit from the maintenance mode, restoring it to the standby state.
- Pressing the Stop button after entering only one digit restores the machine to the initial stage of the maintenance mode.

If the error comes back call Brother support, here are the contact details:

7777 North Brother Blvd.
Bartlett, Tennessee 38133

Phone: 1-877-BROTHER (877-276-8437)
901-379-1215 (fax)

Monday-Friday, 9:00am to 8:00pm Eastern Time

Feb 14, 2010 | Brother MFC 8440 All-In-One Laser Printer

1 Answer

Machine error 71


This error means that there is a scanner motor error. Try and remove the error by following these steps: Press MENU *,2,8,6,4. The machine beeps for approximately 1 second and will display "MAINTENANCE" on the screen, indicating that it is placed in the initial stage of the maintenance mode, a mode in which the machine is ready to accept entry from the keys. Now you are inside the simulation, Press 01 to reset the error status. After that press 99 to exit the simulation.

- Pressing the 9 key twice in the initial stage of the maintenance mode makes the machine exit from the maintenance mode, restoring it to the standby state.
- Pressing the Stop button after entering only one digit restores the machine to the initial stage of the maintenance mode.

If the error comes back call Brother support, here are the contact details:

7777 North Brother Blvd.
Bartlett, Tennessee 38133

Phone: 1-877-BROTHER (877-276-8437)
901-379-1215 (fax)

Monday-Friday, 9:00am to 8:00pm Eastern Time

Oct 27, 2009 | Brother MFC-8840D All-In-One Laser Printer

2 Answers

Mfc9880 machine error 71


error 71 is a problem with the polygon motor which is in the laser unit. This error usually means that you would need the laser unit replaced.
I'd suggest calling out an engineer.

Dec 12, 2008 | Brother MFC 9880 All-In-One Laser Printer

1 Answer

Machine Error 71, Brother MFC 8440


The problem is in the scanner motor.To cancel the trouble status follows these steps:

STEP1 .Press MENU *,2,8,6,4
STEP2.The machine beeps for approx. one second and displays “MAINTENANCE" on the
LCD, indicating that it is placed in the initial stage of the maintenance mode, a mode in which
the machine is ready to accept entry from the keys.

STEP3.Now you are inside the simulation Press 01 to reset the trouble status.

STEP4.To exit the simulation press 99

Pressing the 9 key twice in the initial stage of the maintenance mode makes the machine
exit from the maintenance mode, restoring it to the standby state.
Pressing the Stop button after entering only one digit restores the machine to the initial
stage of the maintenance mode.

I hope that this will cancel the error but if not canceled you should call the authorized serviceman to fix your machine.

Sep 26, 2008 | Printers & Copiers

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