Question about Lexmark X5470 All-In-One InkJet Printer

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Can't communicate w/all in one

After instal on Vista, the printer will only print or copy. When I try to scan or set up the fax settings, I get the pop up with cannot communicate with the all in one. I have been on the phone with Lexmark support for hours, literally. They can't fix it. I have noticed that my computer has a pop up when I reboot that the New Printer Alert Service is not working. Can this be part of the problem?

Thanks.
Kim

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That is possible.

remove software from computer

disconnect printer

download fresh drivers here

install

connect printer

give it another go.

Posted on Mar 24, 2008

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1 Answer

How can I scan my documents?


It depends a bit on the OS and software you have installed and the connection. First, do you have the full software installed, if available for your OS? If you installed a generic OS driver, you should uninstall it and unplug the data cable until after the full software install requests it. Get the software here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=60259& and select your OS. (Newer Windows versions (like Win7) only use the driver in the OS; plug in the USB cable and let Windows Update find the driver.)

Put the document face down on the glass of the scanner or face up in an Automatic Document Feeder (ADF). Make sure the transport lock is unlocked on scanners with that feature.

If you have the full software installed, then start scans, at first, by launching the software (Start > All Programs > HP > HP Director or double-clicking the icon on the desktop). Then set the scan settings (Settings > Scan Settings and Preferences) - this is where you set the default destination and resolution, among other settings. You will see one setting for Button Settings. Once the button settings are set, if the monitor program is running, you will be able to launch scans from the buttons on the all-in-one. Click on Scan Picture or Scan Document depending on the item to be scanned. Adjust any settings and then press Scan. Check the preview if it comes up and then click Accept.

If the full software is not installed or you do not wish to use that software, you can use programs that are already in Windows or a third-party software. Windows XP, Vista and Win7 all include Paint, Start > All Programs > Accessories > Paint, which can acquire scans. Select File > Import from Camera or Scanner > Import from Scanner and then you will be able to scan. Vista and Win7 also include Windows Fax and Scan (Start > All Programs > Windows Fax and Scan). Click New Scan. The Windows Photo Gallery was preinstalled on Vista and is available as a download for Win 7 and can also acquire scans.

If you have problems scanning, try a new USB cable or a different port. If you are using a USB hub or print server, use a direct connection. (Print servers usually don't work for scanners). Scanners require bi-directional communication with the scanner and can fail even if the printer works.

I hope this helps.

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My Dell A810 won't scan. Prints ok, copies ok but won't scan. Have Vista home Premium and a new Dell Inspiron. have uninstalled and reinstalled the printer twice but still won't scan.


Can't remember, but I believe you should have a fault programme which can access to run a self check?

All in one means able to send a "Fax".

If I'm right you have two settings for faxing, either entering doc in to tray or placing on scanner to be copied then faxed.
If so and you are able to fax to anoth er fax number see if you can send fax via your scanner. I'm am trying to find out if your scanner then starts up, strode lights up and copies, least you know important bits are working.

If it does light up, chances are present prog is not vista compat. Go to www.hp.com enter your printer details search it will come up with latest updates and full progs, look for the vista prog. Good Luck.

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For scanning - use window drivers, try under window Photo Gallery. Works fine. For printing, the problem is when it tries to "delete" a file it prints it fails. Can not figure this one out.

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You need to set up the software on the iMac. The reason it gives you that error message is because it can't communicate with the computer and imaging software as the computer doesn't see the scanner and can't communicate with the printer's control interface. The iMac may see the printer and be able to print without any additional software because the driver package for the printer portion may already be installed with the OS X HP printer driver support. You didn't mention whether or not you could print from OS X. I am assuming you can. Faxing and copying from the unit doesn't use the computer at all and doesn't need to communicate with it. Scanning and printing do. If you can't print either then none of the driver or support software is installed and you have to set it up. You can get the instructions for setting the printer up in OS X 10.5 from HP. Just click here and it will take you to the page with the instructions.

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This means that you have not set up any users in the address book in the printer.

Copy is simple, it will scan the document and print out a copy of the scanned image.

Scan however, is trying to make and store an image file of the scan, but it needs to know WHERE you want to scan it to. The printer does not know where to send the stored image unless you create a storage location for it. This is done with the address book that is stored on the printer.

The material below is how to set up the scanner settings of the printer.

Printer Settings Utility Using the Printer Settings Utility window, you can set up the fax system data options, and create and edit Phonebook entries from your computer. You can also configure the destination launches when you access Scan and then PC.
When you install the Dell software, the Printer Settings Utility is automatically installed.
For information about installing the software, see "Installing Software in Windows".
To open the Printer Settings Utility:
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The Printer Settings Utility window opens.

psu_113.jpg

  1. The Printer Settings Utility window provides several features; Directory (Phone Book, Address Book), Fax Setting (Fax Cover Sheet), and Scan (Destination, Resolution, Scan Color, Show Preview).
The Scan Section The Destination Section To configure the operator panel display scan destination list that appears when you access Scan and then PC, click Destination and the Setting button. Using the destination list, you can select a software program that an image can be scanned to.

psu_242.jpg




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If this helps you, please rate me.

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