You Will need to Hard reset the phone but make sure you back up your info first, because a hard reset will delete all info. To Hard reset the phone hold the two Soft keys which of Dots on them and then while holding those buttons press the reset button located on the bottom of the phone by the Charging port.
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your operating system probably crashed. you can goto the UT Starcom website and download the operations system. make sure you select the proper carrier. it is a very simple process that will show you step by step on how to re-flash your software. it will erase everything on the phone and put it back to factory settings. if it is a sprint ppc6700 feel free to call us or stop in our store and we will take a look at it for you. 317.337.0030 M-F 9-6 Sat 11-2
check on ebay for a touchscreen (or a broken x3 or x30) not hard to fix. this model is great for repair, the lcd and touchscreen have seperate ribbons. a small "torx" driver can be bought at home depot for about $6