Question about Northwestern Bell 360771 2.4 GHz Cordless Expansion Handset

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Phone says "No connection"

This phone is only a month old. It says there is no connection. the answering machine part still works but the phone doesn't. This is for my Mom who is 84 years old. We just got her to where she can use this one, if we have to start over, it is really a problem. help????

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  • Anonymous Dec 03, 2008

    When I pick up to call out it does not work. I get a message that it is "connecting". Messages are recieved and recorded.

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  • 79 Answers

Are you sure the phone's internal batteries are charged? Some phones can be put on their base backward, which prevents them from charging.

Look for an indicator light that tells you the phone is "on charge" when it's sitting on its base.

Does the phone ring when a call is coming in?

Posted on Mar 20, 2008

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Not able to get Binatone Answering Machine to work. Followed instructions to no avail


Sadly here at FIXYA , we would have no idea if it is you or the phone. I would try a different phone . only 2 months old it no doubt has a warranty and the MFG should replace it

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I can't figure out how to set up a voicemail or answering machine


The phone doesn't have an answering system built-in. If you use a voicemail service, you will need to check with the provider for the phone number and then follow their directions to set up your mailbox. If you are connecting a stand-alone answering machine, you will need to daisy chain the devices. Connect the phone cord from the wall jack to the answering machine IN port. Then use another phone cord from the answering machine OUT to the CL2909 TEL port. (If you are using a fax modem (or regular modem), with an anwering machine feature on your computer, then you still want to use this chain method. The data port may not let the computer answer a voice call.)

If you are using a free standing answering machine, after connecting everything together, make sure that you hear a dial tone and can properly make calls. If you do not get a dial tone, replace cables. (I recommend you check that the phone works by plugging it directly to the wall jack before doing a daisy chain of devices.) Turn on the answering machine and set the outgoing message and number of rings as per the directions for the answering machine.

If you have any problems, make sure that the line is good. I use an old rotary phone to check my service connection (at the box since that has RJ-11 connections in my home). You may want your phone company to check if the line is good to your home if the service doesn't have RJ-11 connections. If the problem is in the wiring, check the jacks (loose wire/broken wire) and exposed wiring (missing insulation/breaks). You may need a professional to check in the walls; your telephone service provider will fix this for a fee. If the problem is outside, then the provider will fix it free.

You can get the manual and guick start guide as PDF files from AT&T: http://telephones.att.com/att/index.cfm/product-detail/?ProductID=290 . The links are on the right hand side of the page.

I hope this helps.

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My phone rings only once or not a complete ring. if I answer it at 1 ring i can connect with the caller, otherwise it disconnects them we have been away for several months. the first day back it...


First try dialing 73#. Also try *73. Depending on you phone company, one of those will cancel call forwarding if it was inadvertently set. If that doesn't solve your problem unplug any answering machines or cordless phone base units that have an answering machine built in. Also unplug any fax machines or computers that are connected to the phone line. If this solves the problem you can plug things back in one a t a time and test to see which item is the culprit.

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I have philips landline phones. My main phone does not ring or flash when an incoming call comes in. I t won't go onto answer phone either it just rings out. I can pick it up and answer the call. i can...


Looks like the basic functions of the phone are correct. Remain the answering machine. Are you sure it can act as an answering machine?
If it can act as answering machine the reason it is not doing so may be the following.
  1. Answering function is turned OFF
  2. Answering function may be ON but the number of rings before it answers is set too high.
I suggest you try the following
Call you phone. Let it ring at least 10 times. If it can act as an answering machine it will pick up the phone and read the welcome message, because most answering machines (the recent ones at least) answer after 10 rings even if answering function is turned OFF.

The phones that can be answering machines usually do have a display that shows the number of incoming messages, or a LED that flashes to let you know that you have new recorded messages.

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I'm not familar with the Vtech but I would suspect that all 4 units work off of the answering machine base. It sounds like it is seeing a dial tone.
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If that works, take the connecting cable loose and replace it with the Vtech connecting cable. If that works check the jack on the Vtech for crossed wire. If non found, connect it to the jack the wall phone was plugged into. If this doesn't provide satisfaction, let me know exactly what you did and what happened and we will go from there.

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Most Uniden answering machines will turn on remotely after the 12th ring. Call your home phone and just let it ring, ring, ring.

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After researching this model it would seem that you have a bad one. Here's a link to the product reviews for your phone..
http://www.lakesidenetwork.com/electronics-014/ge_cordless_2_4_ghz_27851fe2_phone_with_dual_hand.html

Good luck. If this helps you plz rate this for me. Thank you kindly.

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You can download the manual from the manufacturer's web site at
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I have the very same problem and it was after storing numbers into the directory, although that may not have anything to do with it.

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