Question about Brother DCP-7020 All-In-One Laser Printer

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Back jam My Brother 7020 is jamming in the back top of the machine. It will go for several copies and then jam.

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  • 159 Answers

Clean the output roller

Posted on Mar 25, 2008

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Posted on Jan 02, 2017

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1 Answer

How to replace paper feeding kit on DCP 7020


Most likely all you need is to clean the rubber feed rollers. Use alcohol.

Oct 24, 2014 | Brother Industries, Ltd DCP-7020 Laser...

1 Answer

Paper jam in rear


Hi Linda,

1.Open the front cover.

2.Pull out the drum unit and toner cartridge assembly.

3.Open the back cover.

4.Pull the tab toward you to open the rear chute cover.

5.Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull out the paper with the other hand.

6. Close the back cover.

7. Put the drum unit and toner cartridge assembly back into the machine.

8.Close the front cover.

If the error is not cleared, turn the power off on your Brother machine.

If the problem still continues, please contact Brother Customer Service from "Contact Us".

9. Make a test copy. If the machine jams again, try the followings:

10. Make a test copy. If the machine jams again, use new paper from a fresh, unopened ream of paper. If the machine still jams, please contact Brother Customer Service from "Contact Us".



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Brother Printer Support

Feb 19, 2014 | Brother MFC Office Equipment & Supplies

1 Answer

Dcp 7020 paper jams


DCP 7020 PAPER JAMS SOLUTION1... LASER MOTAR DASTE CLEAN LASER MOTAR

Jan 16, 2013 | Brother DCP-7020 All-In-One Laser Printer

2 Answers

Brother DCP-7020 Paper Jam, we keep having the paper jam at the paper exit at the top/back of machine. I've examined closely from front, back, bottom, even removing a few easily removed parts, but can...


This is caused by dirty exit roller. As this machine is a pain to dismantle I suggest that you try and clean these rollers ( 3 or 4 rubber small ) as they rotate. Opening and closing the front door will keep rotating them for you. Use a damp wrm water lint free cloth. I use a compound named Print Clean but metho can be used also.

May 11, 2011 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

The screen says the "back cover is open" and


If you turn the printer off and then back on with a paper jam in it you will get this error message instead of a paper jam message. To clear the paper jam from the back of the printer read the instructions from here: http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us&lang=en&prod=mfc7420_all&Cat=11

Jan 24, 2011 | Brother DCP-7020 Black and White Copier

1 Answer

Dcp 7020 "Back Cover Open" lights up even after it


Try doing a power reset.

Turn off the printer/Unplug it for a few minutes/Plug it back in/Turn it back on.

Jan 11, 2011 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

DCP-7020 says Back cover open and we can't fix it.


If the Brother machine was turned off and then turned on again with a paper jam in the back of the machine, the message "Back Cover Open" will appear on the LCD. To resolve issue clear paper jam go to :-----

http://welcome.solutions.brother.com/BSC/public/us/us_ot/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us_ot&lang=en&prod=mfc7820n_all&Cat=4

Thank you Sir, Have a nice day.

Sep 19, 2009 | Office Equipment & Supplies

2 Answers

Brother, DCP 7020


The maint enance message is just that a message telling you you should have a tech come out and change some parts that are most likely wearing out.
Doesn't necessarily have to be done at that time, in your case it corresponds with a jam, the question is where is it jamming? you did not specify.
1- if in the paper tray the tires are not picking up Clean w/alchol or replace
2- if it crumbles at the exit then the fuser has a problem, check heat rollers, and claws ( if making an accordion )

Apr 02, 2008 | Brother DCP 7010 Multifunction Laser...

1 Answer

The printer jammed and now will not restart


unit was turned off while it had this error, follow these instructions:
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us&lang=en&prod=dcp7020_us&Cat=4

Dec 03, 2007 | Brother DCP-7020 All-In-One Laser Printer

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