Back jam My Brother 7020 is jamming in the back top of the machine. It will go for several copies and then jam.

Most likely all you need is to clean the rubber feed rollers. Use alcohol.

Hi Linda,

1.Open the front cover.

2.Pull out the drum unit and toner cartridge assembly.

3.Open the back cover.

4.Pull the tab toward you to open the rear chute cover.

5.Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull out the paper with the other hand.

6. Close the back cover.

7. Put the drum unit and toner cartridge assembly back into the machine.

8.Close the front cover.

If the error is not cleared, turn the power off on your Brother machine.

If the problem still continues, please contact Brother Customer Service from "Contact Us".

9. Make a test copy. If the machine jams again, try the followings:

10. Make a test copy. If the machine jams again, use new paper from a fresh, unopened ream of paper. If the machine still jams, please contact Brother Customer Service from "Contact Us".



Still having Problem Then follow Us For

Brother Printer Support

DCP 7020 PAPER JAMS SOLUTION1... LASER MOTAR DASTE CLEAN LASER MOTAR

This is caused by dirty exit roller. As this machine is a pain to dismantle I suggest that you try and clean these rollers ( 3 or 4 rubber small ) as they rotate. Opening and closing the front door will keep rotating them for you. Use a damp wrm water lint free cloth. I use a compound named Print Clean but metho can be used also.

If you turn the printer off and then back on with a paper jam in it you will get this error message instead of a paper jam message. To clear the paper jam from the back of the printer read the instructions from here: http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us&lang=en&prod=mfc7420_all&Cat=11

Try doing a power reset.

Turn off the printer/Unplug it for a few minutes/Plug it back in/Turn it back on.

If the Brother machine was turned off and then turned on again with a paper jam in the back of the machine, the message "Back Cover Open" will appear on the LCD. To resolve issue clear paper jam go to :-----

http://welcome.solutions.brother.com/BSC/public/us/us_ot/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us_ot&lang=en&prod=mfc7820n_all&Cat=4

Thank you Sir, Have a nice day.

It appears that the Teflon is worn off of the roller. You will have to have the FUSER replaced.

The maint enance message is just that a message telling you you should have a tech come out and change some parts that are most likely wearing out.
Doesn't necessarily have to be done at that time, in your case it corresponds with a jam, the question is where is it jamming? you did not specify.
1- if in the paper tray the tires are not picking up Clean w/alchol or replace
2- if it crumbles at the exit then the fuser has a problem, check heat rollers, and claws ( if making an accordion )

unit was turned off while it had this error, follow these instructions:
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us&lang=en&prod=dcp7020_us&Cat=4