Question about Sharp AR-M280N Copier

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AR-M280N Scanner's product key vanished into thin air

This unit was purchased a year ago used and represented to have working scanning kit. The scanning system worked properly for a year and then ceased recognizing email addresses, thus it will not scan and ship to Sharpdesk file anymore. Several Sharp techs who are familiar with this particular system and who know that it was scanning properly have said that for whatever reason, the system is not reflecting a product key anymore. We call Sharp and they are unable to locate the scanner in their registry.

How could it scan properly for that period of time, which would infer that the product key was entered into the system, and then cease to recognize scanner when nothing more has been altered or manipulated with the machine. The system does not contain a product key and I do not have this information and Sharp is saying that they do not have this information.

Any advice is appreciated. Thanks

Paul G
Midwest Mortgage
918-493-6464

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  • 16 Answers

Trial scan was probably enabled in simulation mode. This allows 500 free scans to be done but needs no product key. This is turned on in sim 26

Posted on May 25, 2009

  • vindaloo_au Oct 13, 2009

    Its possible that the trial version of scan was turned on in the machine and that the trial period (500 scans) is over.

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