Question about HP PSC 2210 All-In-One InkJet Printer

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My HP Director will not open, I can not scan from the printer either. It was working fine one day and then just quit. I can still print but not scan. What is the solution?

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  • Ira Badazz Apr 08, 2008

    Director will open for my hp digital camera, but will not open for my hp psc 22120 all-in-one deskjet. Rherefore am unable to access director control panel for settings for the device.

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1 Answer

HP Director simply doesn't open? Check your version of Internet Explorer. If you've recently installed Internet Explorer 7, you will need to download the update on the HP website. Go to hp.com, click "Software & Driver Downloads", enter your product, choose your operating system, and there should be an update/patch for Director issues with IE7. Hope this helps.

Posted on Mar 21, 2008

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2 Answers

Used to print fine, however, recently, has become EXTREMELY slow, also, when tried to go to HP Director to check setting, will not open?


Hi,

This issue is a result of the automatic paper type sensor misreading the colored paper as photo paper.

Follow these steps:-
  • Click Start , point to Settings , and then click Control Panel.
  • Double-click Printers and Faxes .
  • Right-click the appropriate all-in-one, and then click Printing Preferences .
  • Click the Paper/Quality tab and under Type is select Plain Paper .
Have a nice day...don't forget to rate the solution.

Feb 19, 2010 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

When I touch the Scan Menu button, and choose scan to computer I get a message that states: No Scan Options I have been scanning for a year. This happened suddenly and I can't figure out why


Hi


Thanks for using FixYa. Due to any reason when the HP Communications process fails the HP Scan application won’t work. To resolve the issue you’ll need to follow the procedure as given below---

  1. Force Quit HP Communications (if running)
  2. Force Quit HP Scan (if running)
  3. Turn the printer off
  4. Turn the printer on
  5. Select Scan Picture from the HP Director application
  6. When the HP Scan application complains, press Reset
  7. HP Scan will then hang, but HP Communications will restart
  8. Force Quit HP Scan (again)
  9. Select Scan Picture from the HP Director application (again)

Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks

Rylee

Nov 28, 2009 | HP Printers & Copiers

2 Answers

HP 9110 all in one's scanner will not work


I have a 9110 and a laptop running Windows XP and Internet Explorer 7. Prior to upgrading the IE from 6 to 7, I was able to run the HP Director and fax, scan, whatever from the laptop. After upgrading to IE 7, HP Director quit working. I contacted both Microsoft and HP and they pointed fingers at each other and said yes, upgrading to IE 7 broke the HP Director. Both said fixes were being developed, but that was months ago and I have not heard of any fixes.
I did find a workaround that allowed me to scan documents to the PC (faxing worked fine manually). Assuming the 9110 all-on-one’s drivers are still on the PC, and that the PC is connected to the 9110, go to “start, settings, control panel” and once in control panel, select “scanners and cameras”. If the drivers are still there, you should see the HP 9110 under “device”. Highlight the HP 9110 and double click. A wizard should start and it will guide you through the scanning process. If the 9110 does not appear in the “scanners and camera” box, you will need your 9110 CD and click on “add an imaging device”, which will start another wizard. It’s not as easy as using HP Director, but at least I can use the scanner. Hope this works for you.

May 08, 2008 | HP Officejet 9110 All-In-One InkJet...

1 Answer

Hp 2700 series all in one printer scanning issues


Hi .
Let me first explain that the scanning softwareis seperately loaded into the computer which is called as Digital Imaging. Try the step below:
1. try scanning from scanners and cameras - 2 errors might pop up if it does not scan - an error occurred communiating with the scanning device / no HP device detected.
2. start - programs - locate for a software loaded called HP Solution Centre / HP Director.Open the software if loaed and try to scan from there. If its not loaded then insert th installation cd and click on Install more software - full.
3. In HP solution Centre / Director click setting - scan settings - scan to ..... setup - see that both the columns of front panel and available destination list should be having some icons into it (you can add and delete from any column as desired - but none should be empty)
Click the link below to ssist you with relevant troubleshooting -

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=40990&lc=en&cc=us&dlc=en&product=420428&lang=en

If none of the above work then try uninstalling and re-installing the printer software all over again

Apr 13, 2008 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

Hp director wont open


ok..you'll need to remove the old software entirely, and go here for new drivers, etc(Use the HP icon when you get there)

Mar 25, 2008 | HP Officejet 4215v All-in-One Printer

1 Answer

Can't open HP Director


You say it works with XP, so I assume it doesn't work with Vista? If that's the case you can download the newest Vista drivers HERE.

Hope that helps...

Geno

Mar 25, 2008 | HP Officejet 4215v All-in-One Printer

7 Answers

HP PSC 1210 all-in-one Director does not work with VISTA


I've been fighting the same. Did some hunting on the HP and MS web sites. Found a "work around". Not what I wanted but at least I can scan. I think HP Director is gone for Vista users. :(

Scanning with Windows Photo Gallery
1. Click the Start ( ) icon.
2. Click All Programs .
3. Click Windows Photo Gallery .
4. Click File and then click Import From Scanner or Camera .
5. Click Import .
6. Click Scan .

Jan 16, 2008 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

The printer will not scann to the computer


Are you able to print? I suspect so. If not your probably looking at a bad cable or corrupt windows drivers.

The director software uses it's own system to talk to the printer via scan / fax though printing is controlled by windows itself. Since scan and fax are the same function to the printer, essentially i would start by re-installing the director software.

1. Remove it via add/remove programs, don't reinstall over. It may work but you'll likely just waste time, you want all it's files gone and replaced with new ones.

2. If that has no effect remove the printer from Control Panel > Printers. Also remove the scanner device from Control Panel > System > Hardware > Device Manager >

3. Reboot, windows doesn't really remove things till you shut it off.

4. Install the director software again, hook up the printer when asked.

Again:

If you can print at all communciation with the device is perfectly fine from a hardware perspective.

If you can fax without the computer then your scanner and such is fine from a hardwware perspective.

So your problem is simple software, either windows devices install or hp director. Both simple to remove and re-input.

It's very

Nov 09, 2007 | HP Photosmart 2710 All-In-One InkJet...

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