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Re: solution to error e000001-0002
You have to go into service mode to clear the error code. Your problem with your copier is possibley that you had a power surge or a drop in voltage and it coded out or the fixing unit is shorting out.. You have to hit the right bottons.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Try first to clear the error
clearing the error may not fix the fault
Press the *with a circle around it then press 2 and 8 at the same time then press *again /press copier touch button/function/clear/error/ok button then switch off m/c on hope it works
also: Additional Functions: Click the Additional Functions button once. Do not hold down.
Two and Eight Buttons: Click the 2 and 8 buttons at the same time once.
Additional Functions Revisited: Click the Additional Functions button once again. Do not hold down.
Copier Button: The System Management screen will open. Click the Copier button on the screen.
Function Button: Click the Function button at the top of the screen.
Clear Button: Click the Clear button on the screen.
ERR Button: Click the ERR button to highlight it.
OK Button: Click the OK button at the bottom of the screen.
Power Off/Power On: Power the unit off and back on using the switch on the side of the unit. The error will be cleared.
you need to clear all the error messages from your device:
press additional functions button and 28 at the same time and the additional functions button again
go to functions then to clear then errors after the reset your device.
The most common solution for this message is to turn the machine OFF and then ON. If the error resets, you are done.
However, this message will sometimes cause the control to stop the machine from working. With this type of error, the control panel will need to be reset. The following steps will allow you to reset your control.
Clear the ERROR from the screen: Press and hold the MY CYCLES and BACK buttons simultaneously for 3 seconds. The control will display any recorded errors. Please write down what error codes are shown on your screen in case service is needed. If a MORE icon is displayed on the screen, press MORE to list additional errors. When the EXIT button appears, press EXIT.
Remove Power: Follow the onscreen instructions to remove power (unplug unit) and then immediately plug unit back in.
Clear Setup Mode: After power is restored, a setup screen that begins with "Congratulations..." will be shown. DO NOT PRESS the OK button shown at the bottom of the screen. Press the START/STOP and POWER buttons simultaneously until the Home Screen is displayed. Your unit is ready to function normally.
This is an error for the thermistors in the fuser not reading temp correctly. Go into service mode by the standard Canon way - Additional Function key, 2 & 8 held down at the same time, then Additional Function key. Press copier, function CLEAR, ERR, then OK. Power cycle the copier and the error is reset. Again if the error come back you will have to check the fuser assembly, heat lamps, thermistor, thermofuse, etc. There is a problerm thsat needs to be fixed and continuing to reset may do major damage to the copier.
This error normally requires a
service call. However, certain rare occurrences, such as a a power
fluctuation or a stray static discharge in the vicinity of the printer,
can cause a false 122.03 error message to appear. In
these cases, the error is only temporary and can be easily resolved
without service. Follow the steps in the table to test this. StepAction1 Power the printer off, wait ten seconds, and then power the printer back on. Did the error message return? Yes: Continue to step 2. No: Print a test page. If the page prints, the printer is functioning correctly.
possible, connect the printer's power cord directly into a grounded
wall outlet. In rare instances, a surge protector or uninterruptible
power supply (UPS) can generate false error messages. Did the error message return? Yes: Continue to Contacting Lexmark below. No: Print a test page. If the page prints, the printer is functioning correctly. Contacting Lexmark Please contact Lexmark Technical Support for additional assistance.
you can clear this error by this steps press addition funation 2 , 8 and additional function go in Copier press function press on clear touch on ERR press ok. touch on DCON press ok. touch on RCON press ok. press reset button 4 times. and restart machine.
Most likely an error reset will take care of the problem. Get into service mode by pressing the additional function key, 2 & 8 key at the same time, then additional function key again. Press copier, function ( at top of display ), CLEAR, ERR then OK. Power down and back up again the copier. If error continues then the fixing film assembly will have to be replaced.
press additional function button once and press 2,8 buttons at a time & press additional function button again & execute the following
select <copier> <counter> <misc> <fix web> then press clear button on the display.
automatically the web counter will be zero , the proble also cleared.
E000001-0002 refers to the fuser assy either getting to hot or not hot enough. Fuser error codes cannot be reset by power cycling the machine even though that is what the display tells you to do. In order to reset the fuser error code you must enter the service mode & reset the code. To enter the service mode:
press"Additional Functions" button (looks like a picture of a head with a star inside)
press the #2 and #8 at the same time (simultaneousley)
press "additional functions" again
The display should show a choice of
copier,feeder,sorter,fax,or board service modes
Turn power off & back on.
After clearing error stay at the machine to see if it comes to ready. The fuser assy can reach 139 degrees C.(Water boils @ 100C) The error can only be cleared through the service mode because a technician should inspect the fuser to verify there is nothing faulty that could possibly start a fire. If you enter the service mode & clear the error, power cycle the machine & during warm up the machine throws a code again- turn it off, unplug it & call a tech for fuser repair.
Good Luck!! I can be reached @ email@example.com if you have any questions.