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Have you pressed the button to enable incoming faxes on the keyboard of the printer? The button should have a light next to it so that when incoming faxes are enabled you know about it. Once you press that button the printer will allow them to come through.
You also need to confirm the settings in the printer under the fax catagory and choose the number of rings before the fax machine should pick up a call and whether an incoming fax should have a different ring tone than a regular phone call ect.
You can access these choices by using the software installed in your pc under settings. Or you can press the menu key on your printer and use the up and down arrows to scroll the features and press enter or ok when you find the one that you are looking for.
There should be two catagories for fax choices. One is usually called fax and the other fax - advanced ect. Try checking the features available in both to make sure all of your options are set that way that you want them to be.
You can also try press the start button when an incoming fax is on the line. This will manually start the printer to accept a fax that is trying to come through.
This temporary storage of fax may happen when one of your cartridge is detected low ink level. Try to replace your low ink cartridge. Sadly, if you have navigated away from the fax menu after inserting a new cartridge or clearing the message, you may lose the fax. You can try to have the sender resend the message. When this problem happens again, just replace your cartridge without turning off your printer. Once inserted, accept the incoming fax message to print it.
It's possible that somehow the incoming faxes are going directly to memory and not printing. If there was a Tx issue, you'd get an error message on the LCD screen or a printed out message. Not knowing what kind of machine you have, I can't give you instructions to print from memory but if you check your manual, you should see instructions to both print from memory and set the fax to print automatically.
The only reason why your unit stops printin faxes is because the toner cartridge is nearly empty. Th e unit will then try to conserve the remaining toner for printing and copying. Follow this steps to program the unit to print all faxes, even with toner low:
When the toner cartridge is nearly empty, the machine shows
the “[Toner Empty]” message and continues printing except
incoming faxes. In this case, incoming faxes are saved in
However, you can set the machine to print incoming faxes, even
though print quality is not optimal.
1 Press Menu until “Machine Setup” appears on the display.
2 Press the scroll button ( or ) until “Ignore Toner”
appears on the bottom line and press Enter.
3 Press the Scroll button ( or ) to select “On” or “Off”.
Select “On” to ignore the [Toner Empty] message.
Select “Off” to stop printing incoming faxes when the
message appears. This is the default setting.
4 Press Enter to save the selection.
5 To return to Standby mode, press Stop/Clear.
I am not really familiar with your machine, but have worked on faxes for 20 years. Most models are fax, fax/tel, and tel, meaning it is either or, or a combination. The function you seek was on many models with a built in answering machine. As the machine answered, you said in your message to press start now, or leave a message.
I would say, use your *9* solution with phone while you are there, but switch it to fax mode when you leave. Any regular call coming in at that time will not get answered anyway, but faxes would automatically be received. I know it is an extra step, but that would work.