Question about Hotpoint HSM25GFRSA

1 Answer

GE GSH22SGRE - water dispenser not working but ice cube maker working fine

The water dispenser is not working but the ice maker is working fine. What could be the problem?

my ice maker dispenses ice, but i can't get water to come out.  I already changed the filter.

Hi -
I am having the same problem with my Hotpoint side-by-side. Still have ice, but push to dispense the water and nothing happens. I have replaced the filter, and have tried to heat the crisper side wall - maybe I am not heating the correct area. Where exactly do you heat - or will that not work with my model. Any other ideas would be greatly appreciated!

Posted by on

  • 4 more comments 
  • Anonymous Apr 08, 2008

    I have the same problem no water but ice works

  • jamesjcummin Aug 14, 2008

    I have the same problem with Hotpoint model HSM25GFR. Our power went out last week for about 12 hours. The water dispenser started working after the power came on but stopped about a week later. I have good water flow up to the quick disconnect fitting to the door so think the supply line inside of the door freezes up. I have experimented with the temperature control for the freezer with no luck. I believe the freezer should be at 0 degrees F so I don't want to raise the temperature too high. It seems many people have the same problem with Hotpoint and GE side by sides.

  • roddy66 Nov 05, 2008

    Water line is freezing up, repair man says replace door ~$600, I don't think so. Mnay people are having this problem, there has to be a fix....

  • jacobpleger Dec 30, 2008

    I am also experiencing the same problem with the water dispenser.

  • planecrazy Jan 11, 2009

    I found a fix on another webite. It is embarassing - but it works. If you insert a small piece of plastic tubing (like from a hairspray bottle or a juice straw from a capri sun-actually now I am combining one of each) into the water dispenser and blow hot water up into the water line - it will thaw out the line and you will have water again. Yes - you get very friendly with your frig! Anyway, it wasn't happening very often, but now the thawing only last a couple of days. So - I am going to try to take the inside door panel off and wrap the water line with insulation!? Wish me luck...

  • wrestlpsu May 11, 2010

    same thing is happening to us too !!!



1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

Take the icemaker out and let it sit in the sink for around 12 hours. Then put it back in. This has worked for me when I have the same problem. I think that the water line is freezing up. I have to do this every month or two.

Posted on Jun 08, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

GE GSH25JFTA BB water dispenser not working but ice cube maker working fine

Ice maker is working. Water dispenser is not working. I did the initial diagnosis and the water line is not frozen. How do I replace the water valve or is that the right next step?

Jan 05, 2012 | GE GSH25JSTSS Stainless Steel Side by Side...

1 Answer

Ice maker not working on GE side by side

Here is a tip that I wrote about the reasons why ice makers do not work.

Ice Maker Problems and Ice Maker Troubleshooting



Jun 01, 2010 | GE GSL25JFPBS Side by Side Refrigerator

1 Answer

GE profile side-by-side water dispenser works, no ice though

Ice maker bad or the ice maker water valve mounted on the same bracket as the dispenser is bad. These frigs are prone to bad ice makers after a few years.

Sep 29, 2009 | GE Profile PSW26P Stainless Steel Side by...

1 Answer

Ice maker only dispenses crushed ice, won't dispense cubed ice anymore.

I have a GE TFX25ppbaaa refrigerator. The ice maker corkscrew motor would run and provide crushed ice only. The corkscrew motor would not run when the switch was moved to the cubed ice ( half moon) setting.

I replaced the large Light/ water/ crushed ice/cubed ice switch , ( product service number GEH WR55X129 ) ( part number GE 162D6372 PO17 )and it fixed the problem. Cost was about $43.00.

Apr 17, 2009 | Refrigerators

1 Answer

Refrigerator not making alot of ice cubes

a bad valve will make them stick togather and sometimes hollow but the ge is well known for the back board being bad

Mar 18, 2009 | Refrigerators

1 Answer

Ice/water maker won't dispense

Icemaker only dispenses crushed ice even when in cube position. Water/light work fine. Have already replaced control module circuit board.

Nov 17, 2008 | GE GSH25JSRSS Stainless Steel Side by Side...

1 Answer

GE GSH22SGRE - water dispenser not working but ice cube maker working fine

check the water valve on the back of the ref. it sends water to the ice maker and water in the door one can work and the other one not

Apr 30, 2008 | Whirlpool ED2FHEXN Side by Side...

5 Answers

GE GSH22SGRE - water dispenser not working but ice cube maker working fine

I just used the hair dryer and it worked the water is flowing again out of the dispenser

Dec 28, 2007 | GE GSH25JSTSS Stainless Steel Side by Side...

1 Answer

GE GSH22SGRE - water dispenser not working but ice cube maker working fine

I have the same problem, although mine is intermittent. Apparently it's a problem with the line freezing. For an excellent discussion of the issue, see

Dec 20, 2007 | Refrigerators

Not finding what you are looking for?
Hotpoint HSM25GFRSA Logo

250 people viewed this question

Ask a Question

Usually answered in minutes!

Top Hotpoint Refrigerators Experts

Charles T Nevin
Charles T Nevin

Level 3 Expert

4070 Answers

John Tripp
John Tripp

Level 3 Expert

4655 Answers

Sal De

Level 3 Expert

2670 Answers

Are you a Hotpoint Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides