Sony DSC-W50 Turn on power and the display screen states 'ACCESS'. The lens extends and retracts several times then the display states 'Turn power off and then back on again'. The same happens over and over. Any suggestions would be greatly appreciated.
ACCESS error could happen when lens gets stuck but if it happens when lens moves back and forth without problem it usually means that where the lens assembly plugs into main system board connection is loose. These connections are held in place by a very small thin fragile plastic clip and a few drops could be enough to snap it but not do any other noticeable damage to camera. Camera would need to be opened to see if clip is broken or maybe cable just needs to me reinserted. Either way only open camera if no longer under warranty and you are somewhat handy
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When I turn on sony cyber-shot camera I get a
Problem with the Sony Cyber-shot DSC-W35 Digital Camera
when I turn on sony cyber-shot camera I get a screen
display that states "access". The lens keeps going in and out and then
it states,"turn the power off and on again" What's wrong??
Use a can of compressed air and blow around the lens while it is extended. Take a relatively firm approach with this problem slap the camera into your palm two or three times. Not lens down in this case, but using the side or rear of the camera to make contact with your palm Make sure you have the camera cord around your wrist so as not to lose it across the room.
Do this several times and turn it on and off till the message of tuen ona nd off no longer shows(if it ever did) and the lens retracts and works correctly. The compressed air will help remove any accumulated dust that is jambing the lens. This is a sony tech fix and not a joke, they charge you $90 to do this and this fault is not uncommon in many of these small cameras dust and dirt get taken into the lens bay ad eventually cause it to stick. Hence the use of comptressed air with the brutal approach
You don't have to disassemble the lens. My camera would lens extend , pause and then lens retract, pause again, then lens extend, pause and then lens retract. It would do this maybe 4 or 5 times before displaying "ACCESS" on the screen and then shut down completely. Where the lens extends from the body is the area I am referring to, there is a tiny gap large enough to slide a sheet of paper into. That is the area I shot a tiny drop/burst of wd40 into. Wd40 is sort of electronic safe and most of it WILL evaporate.If you would like, send me your email address I will send a photo file-picture of how i did it. Hopefully it is the same problem. firstname.lastname@example.org Just put "camera problem" in the subject box Jim H
Knocking the camera sounds like it works but may create another
problem. I have had this problem with p-100 , p-200 and now the w50, I
have found a small drop, of wd40 placed on both sides ,two opposing
sides,of the lens ring where it extends from the body will work also.
Don't spray, its a bit too hard to control amount deposited. Use a
toothpick or a stick to dip and then drop the oil.
This is what sony cameras do when the lens has become jammed. There are multiple different reasons that the lens can jam but the result is the camera being unable to move it as expected and presenting that error message.
Sometimes the lens can be manipulated gently (if extended at all) and freed from the jammed state. Failing this, disassembly is required.
Check with your manufacturer for warranty service status and recalls. If they will not cover it you can find a repair provider online.
Advance Camera Repair
It is a fairly regular occurance at our shop to see a Sony camera which, when you turn it on, extends and retracts the lens slightly several times and then says "turn the power off then on again". We were unable to find the cause of this issue for quite a while and ended up forwarding cameras with this problem to Sony for repair.
Recently one of our techs found the issue to be a "lazy" focus motor. The motor was still functioning, however it was not functioning 100% and did not perform as the camera expected, causing the error.
This is not necessarily the issue with your camera, but it is likely given how many Sony's we have seen doing this.
If the camera is under warranty, definately send it in. If it is not, find another repair provider as Sony will charge you quite a bit for the repair.
Advance Camera Repair