Question about Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Digital Camera Fault

Sony DSC-W50
Turn on power and the display screen states 'ACCESS'. The lens extends and retracts several times then the display states 'Turn power off and then back on again'. The same happens over and over.
Any suggestions would be greatly appreciated.

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  • 2 more comments 
  • Anonymous Mar 20, 2008

    my camera says access and to turn it on and off again. The lens goes in and out.

  • 112957 Mar 21, 2008

    I had the same problem sent it in to have it repaired under warrantee and less than 5 months later same problem - and I never dropped it.

  • sara jenissa Sep 21, 2012

    how can v fix this problem

  • Anonymous Mar 13, 2014

    When I press the power button, the lens extends and retracts three times and then I get a message to turn the camera off and back on, but it repeats the same problem. The battery is fully charged.

×

1 Answer

ACCESS error could happen when lens gets stuck but if it happens when lens moves back and forth without problem it usually means that where the lens assembly plugs into main system board connection is loose. These connections are held in place by a very small thin fragile plastic clip and a few drops could be enough to snap it but not do any other noticeable damage to camera. Camera would need to be opened to see if clip is broken or maybe cable just needs to me reinserted. Either way only open camera if no longer under warranty and you are somewhat handy

Posted on Mar 21, 2008

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When I turn on sony cyber-shot camera I get a screen display that states "access". The lens keeps going in and out and then it states,"turn the power off and on again" What's...


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Use a can of compressed air and blow around the lens while it is extended. Take a relatively firm approach with this problem slap the camera into your palm two or three times.
Not lens down in this case, but using the side or rear of the camera to make contact with your palm
Make sure you have the camera cord around your wrist so as not to lose it across the room.

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If you are in the UK I can help you out.
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jgbhornung@hotmail.com
Just put "camera problem" in the subject box
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This is a hardware problem. Your simptons is tipical of a lens position sensor being faulty.

There is however nothing you can do yourself. Contact your nearest Sony dealer and take the camera to a Sony service centre.

They will quote you for a new lens assembly as they will not be able to replace the sensor only.

Cost should be about 1/2 of what you paid for the camera.

Good luck.

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