Question about Dell U0636 Mouse

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Dell XPS M1530 bluetooth wireless mouse

I have had my new laptop for about a month, the mouse worked fine for about two weeks.One day it wouldn't work at all. I would cut it off, try to reconnect, nothing worked. I spent about an hour on the phone with technical assistant. After they tried everything to make it work and failed they shipped me a new mouse. I had to get on technical support again when it came it. Got it going working great after the first day it has stopped working again. All the trouble shooting I know hasn't worked.Is this a common problem. What should I do now?

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  • BettieLee Mar 20, 2008

    This is a wireless bluetooth mouse, I don't have to use a USB port. Now, anymore suggestions.

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Bluetooth operates on the crowded 2.4GHz spectrum. Microwave ovens, cordless phones, wireless networking equipement can all interfere with the mouse. Try moving the mouse and laptop away from any sources of possible interference and try again. Even try it out in the car as cars are great insulators.

Also it could be the surface you are using, if the surface you are using the mouse on is reflective or too smooth the sensor on the mouse will not pick up properly and maybe not at all.

Otherwise, get on the horn with Dell and get them to fix the notebook, it's probably not the mouse at all. The bluetooth chip in most laptops is on a small add-on board that is easily replaced. It could have even come loose. You may be able to access the bluetooth board by removing a small plastic panel under your battery, or under the panel covering the memory or wireless networking card. If two mice do the same thing it's probably not the mouse.

Good Luck!

Posted on Mar 20, 2008

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Since it is a wireless bluetooth mouse, you should make sure that each time you restart your system make sure that the bluetoth is enabled nd working. Also see the battery check on the mouse. if you are having more than one USB port, make sure you try on them too. Hope to hear from you.

Thankyou

Posted on Mar 20, 2008

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