Question about Dell U0636 Mouse

2 Answers

Dell XPS M1530 bluetooth wireless mouse

I have had my new laptop for about a month, the mouse worked fine for about two weeks.One day it wouldn't work at all. I would cut it off, try to reconnect, nothing worked. I spent about an hour on the phone with technical assistant. After they tried everything to make it work and failed they shipped me a new mouse. I had to get on technical support again when it came it. Got it going working great after the first day it has stopped working again. All the trouble shooting I know hasn't worked.Is this a common problem. What should I do now?

Posted by on

  • BettieLee Mar 20, 2008

    This is a wireless bluetooth mouse, I don't have to use a USB port. Now, anymore suggestions.

×

Ad

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 788 Answers

Bluetooth operates on the crowded 2.4GHz spectrum. Microwave ovens, cordless phones, wireless networking equipement can all interfere with the mouse. Try moving the mouse and laptop away from any sources of possible interference and try again. Even try it out in the car as cars are great insulators.

Also it could be the surface you are using, if the surface you are using the mouse on is reflective or too smooth the sensor on the mouse will not pick up properly and maybe not at all.

Otherwise, get on the horn with Dell and get them to fix the notebook, it's probably not the mouse at all. The bluetooth chip in most laptops is on a small add-on board that is easily replaced. It could have even come loose. You may be able to access the bluetooth board by removing a small plastic panel under your battery, or under the panel covering the memory or wireless networking card. If two mice do the same thing it's probably not the mouse.

Good Luck!

Posted on Mar 20, 2008

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

    Sergeant:

    An expert that has over 500 points.

  • Master
  • 462 Answers

Since it is a wireless bluetooth mouse, you should make sure that each time you restart your system make sure that the bluetoth is enabled nd working. Also see the battery check on the mouse. if you are having more than one USB port, make sure you try on them too. Hope to hear from you.

Thankyou

Posted on Mar 20, 2008

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My Logitech mouse isnt working. I tried fixing it, cleaning it, the usb is connected properly. It was fine before, then it started being messed up, I found unplugging and replugging in the usb plug thing...


This is actually a good mouse. Since it is optical, there should never be a need to clean it unless you get some dust bunnies or gunk up inside.
You may be experiencing RF interference, probably from a nearby cellphone, WI-FI, or bluetooth device. Make sure you keep other RF sources clear of your laptop and mouse. Try using your keyboard and mouse ten feet (3 meters) away from any other RF devices, then try halving the distance, then halving it again, etc. until you have problems again. Often I see people with laptops and their cell phone right next to it... and yes, this can and will cause problems.

I personally steer away from cordless keyboards and mice since they do require CPU resources to operate- slowing things down some, plus the added problems with RF interference that can be very difficult to predict or prevent.

Feb 18, 2011 | Computers & Internet

1 Answer

Mouse quit working devices only shows touchpad and the 620 will not detect the mouse. worked fine for months now nothing


Mice are not invincible. They do wear out. If you have a different computer - try it out in that machine. If it works in another machine then you know the problem is in your computer. If it doesn't work... get a new mouse.

Jan 10, 2011 | HEWLETT-PACKARD 620 XT964UT Notebook PC

1 Answer

USB mouse problems with Windows 7 Laptops


You MUST disable digital driver signing to install ANY driver.software on any 64 bit system. you MUST press F8 at boot up to install the driver, & then EVERY time you boot up you MUST press F8 to disable driver signing to USE it too, every time....

Mar 06, 2010 | Dell Inspiron 1545 Notebook

2 Answers

I bought my mouse and it just stopped working.


If tat has an USB interface, try inserting it in other usb ports. May be due to conflicts of drivers

Sep 07, 2009 | Apple Mouse

1 Answer

New wireless mouse quit working after 2 days.


Hi bobbii1968,

  1. Try replacing the batteries. Do not use alkaline batteries. Use ordinary Eveready battery.
  2. Check polarity when placing battery in mouse
  3. Ensure red infrared light is on. If on, there is hope in getting the mouse to work
  4. Plug in USB wireless receiver.
  5. Press button on receiver and below the mouse.
  6. This should work fine.
Update us again if the above does not work?

Thank you for taking time to read this.

Jan 07, 2009 | HP Computers & Internet

1 Answer

Targus Wireless Laser Rechargeable Notebook Mouse problem


The mouse worked initially....have you tried doing a system restore back to a few weeks ago to see if that solves the problem..
With Vista and so many of it's incompatibility issue's...you maybe have downloaded something and it corrupted your software for that mouse...

Here is the url with vista drivers. Redownload the drivers and install...see if this helps

http://www.targus.com/us/support_downloads.asp

Feb 25, 2008 | Targus AMW15US

Not finding what you are looking for?
Dell U0636 Mouse Logo

257 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18414 Answers

Alun Cox

Level 3 Expert

2678 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Dell Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...