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Philips Go Gear MP3 player 2 gb SA 5125/37 won't connect to new HP notebook with vista

Hi,
Three hours later, I'm still trying to get my Hp Pavilion with Vista to connect with my Philips SA 5125/37 MP3 player. It used to connect to my old computer with XP.
What I have tried: Re-installing software. However, when I connect the device to computer It searches for preconfigured driver folder which it says was not successfully installed
and then says MTP device failed
Called the Philips people who said this device is compatible with Vista, but wonder if i need to install an updated driver from Philips? or Windows? or somewhere.
Can you help. Thanks.
Pam b

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  • 2 more comments 
  • nibz1 Jun 01, 2008

    me too

  • Anonymous Jun 11, 2008

    when i connect my Sansa e250 ...the message comes searching preconfigured driver and then saya MTP device not successfully installed and then Failed

  • lee_fecteau Oct 15, 2008

    I have the exact same problem.

  • Anonymous Jan 25, 2009

    mine wont connect either. it comes up as unknown device.

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1 Answer

Just do it!!!

Posted on Sep 27, 2008

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3 Answers

I have a philips go gear 1gb mp3 player i need a device manger software i need it


I've checked the Phillips website and the model number you give does not appear to be correct. If you look on the product itself you might find another model number staring SA.

If you then go to: http://www.support.philips.com/support/downloads.jsp?userLanguage=en&userCountry=gb

You should be able to find the relevant software for your MP3 player.

May 04, 2011 | Philips GoGear SA1335 MP3 Player

1 Answer

Hi my Philips go gear type is SA 60xx...it has important recordings to me....but it couldnt recognize by my computer because i do not have driver software for it...please tell me how i download that driver...


An overview for all models GoGear SA60xx on this site:
http://www.search.philips.com/search/search?q=SA60&s=all&l=global&h=all

Select your model on the page above e.g. SA6024/02:
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA6024/02&slg=en&scy=GB

Once selected the correct model, the corresponding
"Software and drivers" can be selected in the left column.
A new page will open with all matching and available downloads:
software for the computer, firmware and updates for the device.

Oct 12, 2009 | Philips GoGear SA178 MP3 Player

1 Answer

I have got philips sa 1355/91 mp3 player 1 gb


Hello!!


You don need a drivers for it .. Xp will be having inbuilt drivers for it.. Jus connect it and load the songs.. thanks!!

Feb 23, 2009 | Philips GoGear SA178 MP3 Player

1 Answer

Phillips Go Gear 8G


If you have Vista, you have to go to Philips website and download the updated version of the Device Manager AND you have to update the firmware on the player. If the update stuck for 12 hours, the usual reason is that you were not connected to the internet at the time (although there are other possibilities).

-Tha Mp3 Doctor

Feb 10, 2009 | Philips GoGear SA178 MP3 Player

1 Answer

Need help


Uninstall all Philips software.
Then, re-Install the CD that came with player.
Then plug in the mp3 player to pc.
Try again.
If no go, try every usb port on pc.
If still no go, then:

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Oct 30, 2008 | Philips GoGear HDD1830 MP3 Player

1 Answer

Mp3


If your GoGear is an HDD model, then it is incompatible with both Vista and Windows Media Player 11. If you have Vista, forget about this player. If you have XP, roll back your Windows Media Player to version 10 and try running a Repair in Philips Device Manager - the damage might already be done, but it is worth a shot.

If you have an SA model GoGear, get the latest Philips Device Manager from www.usasupport.philips.com. Make sure you enter your correct model # in the website, or you will damage your player. Run an Update in the updated Philips Device Manager to upgrade the firmware to fix the freezing issue. Philips has a weird quirk that if you want to really upgrade the firmware, you have to also update the Philips Device Manager first or the Device Manager from the CD will give you a false positive: "Your device is already up to date."

-Tha Mp3 Doctor

Jul 17, 2008 | Philips GoGear SA178 MP3 Player

7 Answers

Philips Go Gear MP3/Video Player 2 GB (Model SA3125)


The Phillips Go Gear is not compatible to Windows Vista, and there is nothing one can download to make it compatible. I contacted Phillips, and they said that there are no plans to update the software so that it works on Vista. Pass this to everyone that is having a similar problem. Contact Phillips on their website, and request that the Phillips Go Gear software be updated to include Windows Vista. If more people raise a stink (especially threatening never to buy Phillips products), maybe something will be done.

Dec 25, 2007 | Philips GoGear HDD1830 MP3 Player

5 Answers

Philips device manager application


yes you can. go to www.p4c.philips.com Hope this helps!

Feb 01, 2007 | Philips HDD1630 MP3 Player

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