Philips Go Gear MP3 player 2 gb SA 5125/37 won't connect to new HP notebook with vista
Three hours later, I'm still trying to get my Hp Pavilion with Vista to connect with my Philips SA 5125/37 MP3 player. It used to connect to my old computer with XP.
What I have tried: Re-installing software. However, when I connect the device to computer It searches for preconfigured driver folder which it says was not successfully installed
and then says MTP device failed
Called the Philips people who said this device is compatible with Vista, but wonder if i need to install an updated driver from Philips? or Windows? or somewhere.
Can you help. Thanks.
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Once selected the correct model, the corresponding
"Software and drivers" can be selected in the left column.
A new page will open with all matching and available downloads:
software for the computer, firmware and updates for the device.
If you have Vista, you have to go to Philips website and download the updated version of the Device Manager AND you have to update the firmware on the player. If the update stuck for 12 hours, the usual reason is that you were not connected to the internet at the time (although there are other possibilities).
Uninstall all Philips software.
Then, re-Install the CD that came with player.
Then plug in the mp3 player to pc.
If no go, try every usb port on pc.
If still no go, then:
Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
If your GoGear is an HDD model, then it is incompatible with both Vista and Windows Media Player 11. If you have Vista, forget about this player. If you have XP, roll back your Windows Media Player to version 10 and try running a Repair in Philips Device Manager - the damage might already be done, but it is worth a shot. If you have an SA model GoGear, get the latest Philips Device Manager from www.usasupport.philips.com. Make sure you enter your correct model # in the website, or you will damage your player. Run an Update in the updated Philips Device Manager to upgrade the firmware to fix the freezing issue. Philips has a weird quirk that if you want to really upgrade the firmware, you have to also update the Philips Device Manager first or the Device Manager from the CD will give you a false positive: "Your device is already up to date." -Tha Mp3 Doctor
The Phillips Go Gear is not compatible to Windows Vista, and there is nothing one can download to make it compatible. I contacted Phillips, and they said that there are no plans to update the software so that it works on Vista. Pass this to everyone that is having a similar problem. Contact Phillips on their website, and request that the Phillips Go Gear software be updated to include Windows Vista. If more people raise a stink (especially threatening never to buy Phillips products), maybe something will be done.