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Philips Go Gear MP3 player 2 gb SA 5125/37 won't connect to new HP notebook with vista

Hi,
Three hours later, I'm still trying to get my Hp Pavilion with Vista to connect with my Philips SA 5125/37 MP3 player. It used to connect to my old computer with XP.
What I have tried: Re-installing software. However, when I connect the device to computer It searches for preconfigured driver folder which it says was not successfully installed
and then says MTP device failed
Called the Philips people who said this device is compatible with Vista, but wonder if i need to install an updated driver from Philips? or Windows? or somewhere.
Can you help. Thanks.
Pam b

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  • 2 more comments 
  • nibz1 Jun 01, 2008

    me too

  • Anonymous Jun 11, 2008

    when i connect my Sansa e250 ...the message comes searching preconfigured driver and then saya MTP device not successfully installed and then Failed

  • lee_fecteau Oct 15, 2008

    I have the exact same problem.

  • Anonymous Jan 25, 2009

    mine wont connect either. it comes up as unknown device.

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1 Answer

Just do it!!!

Posted on Sep 27, 2008

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Posted on Jan 02, 2017

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Need help


Uninstall all Philips software.
Then, re-Install the CD that came with player.
Then plug in the mp3 player to pc.
Try again.
If no go, try every usb port on pc.
If still no go, then:

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

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