My Dell 1600n All-in-One printer / fax says "Toner Low" and reads it at 0%, even when there is brand new toner in the machine (we've tried three different cartridges). Because of this message, faxes will not print, although when I've scrolled through the menu and printed certain pages, the type was dark and clear. Please help!
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Re: "Toner Low" message = no faxes :(
Need to do a hard reset. Contact Dell for instructions, but it will involve turning printer off, opening front cover, pushing buttons on front panel in certain sequence, etc. Each model differs, which is why you should call Dell.
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This is a pretty common item, usually for HP printers however I've also seen this with non-HP printers. They REALLY want you to use genuine HP or Dell ink/toner in their printers since they make lots of money on consumables. That being the case, there is a chip on most original (OEM) toner cartridges that tells the printer that its a genuine cartridge. If you purchase aftermarket/remanufactured/3rd party toner to save a few dollars, they frequently don't have these chips, however other than that they work just fine.
If you have purchased a Staples/Office Max or some other non Dell branded toner, that's likely what happened. My suggestion is to live with this minor annoyance and just wait until the print begins to get lighter in color. THAT will be your indication that its about time to change the toner.
If you get this same issue with a new Dell branded toner, then you may want to try to find this chip and use a pencil eraser to carefully clean the electrical contacts on the toner cartridge. That may help the printer read the cartridge chip easier.
Hope this helps! Best of luck!
This usually isn't a driver problem. Mine won't print-out a fax when toner is low - at what point is low, I don't know. To solve, go to Menu button and press until 4. Fax Feature is displayed. Press Left - Right button until 'Ignore Toner' is displayed and press Select button. Press Left - Right button until 'Ignore Toner - On' is displayed and press
Select button. The unit will then print 'Fax Waiting' pages.
If the print rubs off the page, this means the toner is not being fused to the page. Fused......this is done by the fuser. This would have nothing to do with light print.
The dell (1600n and 1815n /1815dn) printer drivers has a toner saver mode, which can contribute to light print.
To turn Toner Save Mode off, (Windows XP) perform the following steps:
Click the Start button, click Settings, and then click Printer and Faxes. The Printers and Faxes window appears.
Right-click Dell Laser MFP 1600n, 1815dn, and left-click Printing Preferences. The Dell Laser MFP 1600n, 1815dnPrinting Preferences window appears.
Click the Advanced button. The Dell Laser MFP1600n, 1815dn Advanced Options window appears.
Click to highlight Toner Save.
Click the drop-down list and change it to Off and click OK.
One thing that you mentioned in your post "it takes the printer forever to warm up". The fuser does have to reach operational temperature in order for it to fuse the toner to the page. So it is possible that you are having fuser problems, because of the time it is taking for it to warm up. Another thing that can contribute to the warm up time is not plugging the laser printer directly into a wall outlet. This would be true for any laser printer, not just a Dell laser printer. The low voltage power supply is what works the fuser, along with sensors and other motors in the printer.
Replacing the fuser and or the low voltage power supply in this model of printer is not an easy task. If using a Dell branded toner cartridge and checking the toner saver mode does not fix the issue. Then you would be looking at more expense then the machine would possibly be worth.
The only reason why your unit stops printin faxes is because the toner cartridge is nearly empty. Th e unit will then try to conserve the remaining toner for printing and copying. Follow this steps to program the unit to print all faxes, even with toner low:
When the toner cartridge is nearly empty, the machine shows
the “[Toner Empty]” message and continues printing except
incoming faxes. In this case, incoming faxes are saved in
However, you can set the machine to print incoming faxes, even
though print quality is not optimal.
1 Press Menu until “Machine Setup” appears on the display.
2 Press the scroll button ( or ) until “Ignore Toner”
appears on the bottom line and press Enter.
3 Press the Scroll button ( or ) to select “On” or “Off”.
Select “On” to ignore the [Toner Empty] message.
Select “Off” to stop printing incoming faxes when the
message appears. This is the default setting.
4 Press Enter to save the selection.
5 To return to Standby mode, press Stop/Clear.
Call Dell Tech Support. They can walk you through a "hard" reset that includes turning the printer on and off while having the tray open, holding down certain buttons, etc. If error returns, it could be that your fax module is in need of repair or something has broken on the toner cartridge. If this only happens when receiving faxes, I would suspect the former.
If it makes verticle lines only when using the document feeder it is most likely a dirty glass strip over the scanner light bar. If it makes verticle lines in all modes (printing, flat bed scanning/copying, receiving faxes) it could be the fuser or a dirty glass over the laser where ever the laser images to a drum roller (usually a larger green roller). It is possible that this green drum roller is inside the toner - if so - replacing the toner cartridge could fix it. Maybe you could try an old used toner to see of the problem changes - if so - it is very likely that a new toner would fix your print quality issue.
I have been having the same problem. I almost gave up on this printer. After careful analysis I noticed that if I pulled up on the cartridge while it was inserted and held it up (I took the door off and depressed the door closed button w/ a screwdriver) the printer would work fine.
I shimmed the front of the cartridge w/ a piece of rubber or folded up paper. There appears to be something in the back that doesn't make full contact if you do not do this. Now it works fine.
I haven't had any feed problems, but I kept my shim to the front right and made sure it doesn't go too deep.