Question about Creative Labs Zen Micro MP3 Player

1 Answer

Stuck on CREATIVE Screen

Haven't dropped the player or anything, battery was totally dead yesterday, hadn't been used in a while, plugged it in and it to USB and worked fine, the organizer popped up and could bring all songs up. Today, I can't turn it on at all, unless I take the battery out, then it starts and then just stops with Creative logo, can't turn it off, unless I take the battery out and the organized doesn't recognize that is plugged in. Any answers? not recognised by cumputer, stuck on creative screen, will not turn off unless battery removed, can bring up recovery screen but then freezes when try to clean up or reboot, any help would be great

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  • caroken Mar 20, 2008

    because the computer is not recognising my creatives, i cannot run the firmware upgrade. i have tried it in different computers and usb ports and nothing, there is no recognition. i dont know what to do

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  • Creative Labs Master
  • 19,396 Answers

Take out battery and put it back in, see if it reset

Posted on Mar 20, 2008

  • 2 more comments 
  • Ginko
    Ginko Mar 20, 2008

    Your firmware is messed up I will see if I can find a procedure for firmware upgrade.

  • Ginko
    Ginko Mar 20, 2008

    Here is the firmware upgrade download page on windows xp from Creative.
    Before doing the upgrade do a backup of all your data.
    After doing the upgrade, if you do it correctly, the problem should disappear.

    Here are additional info on how to do the update, scroll down to the middle of the page to find the Zen. it is a very simple operation.

    reagards

  • Ginko
    Ginko Mar 20, 2008

    If your creative is not recognized by computer bring it to a service center, they can reinstall the firmware, usually is not an expensive repair.

  • Ginko
    Ginko Mar 22, 2008

    Try the following as well, as last resort .
    Unplug computer power cable from outlet.
    If the computer is a laptop remove also laptop battery.
    Remove Zen battery
    Unplug Zen usb from computer.
    wait 20 minutes
    connect all back and restart.

    See if computer recognize your player, the procedure above is to neutralize electrostatic charges on usb.
    Your problem may have been caused initially by faulty battery that messed up the player, see also if it starts with no battery or with a replacement battery if you have one.

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