If the blue guide in the back of the tray (called the length plate adjuster) is broken or dislodged, the machine may not recognize what size paper is installed. When the guide is moved, three arms on the right side of the paper tray change configuration. Those arms push against sensors in the machine to tell the printer what size paper is in the tray. You can temporarily resolve this by taping the guide in the A4 position, however you should consider replacing the tray or replacing the guide soon to avoid tape getting into the printer.
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Make Sure the Paper Trays Are Configured With the Correct Paper Size, Type, and Color
To configure settings for Paper Trays 1 and 2
Open the paper tray.
Make sure that the required paper stock is loaded in the paper tray, and that the paper edge guides are adjusted properly to fit the size of the paper.
Close the paper tray. The Printer Settings screen will be displayed on the Touch Screen.
Select [Size], and then select the size of paper loaded in the tray. If this is a standard size paper, the correct size will be selected automatically if the paper guides are adjusted correctly. If necessary, select [Custom] to enter the paper size if the required size is not displayed and then enter the required X and Y values.
Select [Type], and then select the type of paper loaded in the tray.
Select [Color], and then select the color of paper loaded in the tray.
You can only select a paper size from the operation panel that the machine has loaded in the paper trays. If your are trying to select A3 and A3 does not show up in the list of available paper sizes then either you do not have that size loaded or the paper size dial in the tray is not set properly. These Ricoh's use a paper size dial in each tray that is designed to tell the machine what paper you have placed in that tray. So it is somewhat common for me to hear from people who have this problem because the paper was changed without changing the dial or the dial has been accidentally moved. I would check the paper size dial in each tray to be sure it is correct.
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1. push "custom settings" button 2.select the "tray settings" button on the screen itself 3.select the tray you want to change the paper setting 4.Select the size and type of paper that is loaded in the tray.
The currently selected paper type will be highlighted. • To change the paper type selection, touch the appropriate type key. • To change the paper size selection, touch the appropriate size key. • To change the displayed size selections to AB sizes, touch [AB ? INCH].
Message will appear asking you to check the paper in the tray.
This error means that the media in tray XX doesn't meet the specified standard of the tray. The specified tray is loaded with media that is longer or shorter in the feed direction than the size configured for the tray. Please check the paper size in current tray or touch OK to change the tray.
To resolve this issue Touch OK to display tray size. Reconfigure the size in the tray so that it uses size of media required for the print job. If the message doesn't clear automatically from the control-panel display, turn the MFP off, and then turn the MFP on.
Restart the printer and repeat the above procedure if issue is not resolved.
Here is the info from the service manual about tray configuration.
The value corresponds to the media size that is currently loaded in tray 1. ANY: If both the type and size for tray 1 are set to ANY, the printer will pull media from tray 1 first if media is loaded in the tray. A size other than ANY: The printer does not pull from tray 1 unless the type or size of the print job matches the type or size loaded in this tray.
So set both the paper size and type on tray one to "ANY" and you should be good to go.
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Check tray 1 there should be an arm hanging down in the center of the tray the arm goes thru a slot in the metal plate. This arm moves when you install paper in tray 1. If the arm is missing or not in the slot the machine will think paper is in tray 1 and try to feed from tray 1. You can try changing the paper size setting for tray one to something other than the size in tray 2.
For example If tray 2 is set for 8.5x11 set tray 1 for legal.
The machine should then pull the correct size based on the print job.
Hope this helps