I am one of the lead technicians at VideoOneRepair.com. We are a repair shop that specializes in only Sony and Canon Prosumer camcorders.
problem that you are experiencing is a common complaint on the Canon
Gl2 camcorder. There are two different common parts that can cause zoom
problems. One is that the zoom control on the side grip goes faulty and
will need to be replaced ,this repair parts and labor is $195. The
second problem is a bad flex PCB and this repair parts and labor is
306. Both of these repairs include cleaning and servicing. The return
shipping is free. We also grantee the entire camcorder for 6 months
parts and labor.
If you have any other questions please feel free to call, email or post you questions here.
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tons of people w/ any canon elura series cameras including myself, with a canon elura 80 have the same zoom problem. It does not appear that canon has done anything to try to solve this mass problem with this series of cameras. Oddly enough the only way to solve this problem is to give it a tap and gentle hits near the zoom button to release what would seem to be a jam. Sorry that there's really no straight forward answer, but for now its the best i can give.
Usually when this happens, the control itself has failed. Repair requires replacing the entire top operation assembly in which the zoom is contained. I wish that there was another solution, but I have replaced many of these for this problem.
If you have an interest in how to obtain the part let me know.