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Hello carmen_alley,
This means the memory test process failed due to a bad module. DIMM ( Dual In-line Memory Module ) is the memory of your printer. It is really similar to computer RAM (memory).
If the printer is under warranty I would contact the manufacturer for a repair/replacement. If it is not, I would still contact them and get further information on what DIMM you would need to purchase to replace the bad one.
Hope this helps!
There is only one DIMM slot in the printer. Unplug the printer, disconnect the interface cable. Remove the right side cover by sliding it to the rear. Open the metal access door by pulling on the metal tab located at the left side of the door. You will see the DIMM, reseat it, plug in the power cord and power up. It will power on with these covers open. If the error comes back, you will have to buy a replacement DIMM. Take the bad one with you to match. BestBuy, Radio Shack or any computer store even Walmart should carry them. They are "keyed", so they only can go in one way.
Mem test failure replace Dimm 0 or Mem test failure replace Dimm 1
If either of the are the messages displayed, the problem lies with the mother board (formatter).
DIMM 0 = On Board Memory - cannot be changed.
DIMM 1 = Add On Ram - Can be Changed
Make Sure the printer firmware is up to date FIRMWARE
Most Likely the formatter board would require replacing.
Dimm 0 is the memory that is onboard the Format board, you can't just replace it like a memory upgrade where you would add another dimm. You would have to replace the whole format board, part number Q7848-61006. cost all depends on how much you shop around.
This is a straightforward error message saying that the first bank of memory is defective and needs repalcing. All you need to do is locate the module in the memory bay and replace it with a similar one. These only cost a few dollars so it is avery cheap repair.
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