Question about Sage Instant Accounts 8.0 (013604ug)

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Sage 50 Accounts 2008

We purchased this package, but did not purchase the help package and now we are in need of advise but Sage will not help.

We have 3 computers all of which have sage and Two companies are run through them.

I am able to back up and go into maintenance in one of the companies, but when I try to back up or go to maintenance in the other company the following comes up on screen. Access Denied - You cannot access File Maintenance/Back up because is logged in on machine TERM1-2564 which is very strange due to the fact I am TERM1. I have tried closing down all sage in other computers but still no joy.
This problem has only occurred in the last couple of weeks, I have been doing this job for some years now and never have I had this problem. I have tried closing down my own computer and leaving them all overnight, but this morning there we are again.

Please can you help

Kind regards



Frustrated
Sandra

Posted by on

  • SimiD Apr 16, 2009

    we got the same problem and the only difference I saw between the different companies were that the ones that had that problem showed users in the "requests" tab of the user lists in the view section.



    maybe to be more precise you click on "view" then "user list.." and then click on the "request" tab, you migh find as well that the companies that won't work got an entry there.



    But same here haven't found a solution yet...but I will keep looking

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I think I got the solution for you ...

User Name is Already in Use / Cannot Access YYY because XXX is logged in

Typically, when you get this message you will be asked if you want to remove the user from the request list. If you are asked this question, simply answer Yes and you'll be able to continue.

An alternative solution is to go in the data folder for your sage data (the default folder for versions prior to 14 is c:\program files\sage\accounts\accdata for v14, the folder is c:\documents and settings\all users\application data\sage\accounts\2008\company.000\accdata on XP and c:\programdata\sage\accounts\2008\company.000\accdata. In the data folder, you will find a file called QUEUE.DTA - delete the file and you should be able to get back into Line 50. If you have a multi user version of Line 50, you should only delete this file if you are sure that no-one else is using Line 50.

Posted on Apr 16, 2009

  • SimiD Apr 16, 2009

    I got one more important information the mentioned folder might be hidden folder that windows won't find automatically you need to enable "show hidden folders" in windows

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