In my Officejet 5500 series Model No.5510 HP Director is not functioning despite reinstaling the CD driver The reinstallation does not take place .
When I click on HP Director following message is displayed: "CLR error 80004005 The program will not terminate"
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Re: HP Director malfunction
Error:CLR 80004005For XP only
Right click on the programs exe. File (ex. Quick quote Icon) go to properties, click on compatibility. Uncheck “ Run this program in compatibility mode for” Click apply, and then OK.
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I had the same problems some months ago. I only solved it when I deleted the printer settings from my computer and reinstalled the software, making sure that I installed all the components from the CD. Also make sure that the printer is on fax default setting when you are using it as fax. You can check this by going to My Computer then Control Panel, then choose Printers and Other Hardware then choose Printers and Faxes. You can then set as default hp Officejet 5500 series fax. Hope these suggestions help.
this should work for all 5500 hp printers
i hope this helps you out
richard from chicago
i just noticed you have the wrong cartage
you need hp 57 color
that will make all the difference :-)
HP Officejet 5500 series
All-in-One modelBlack cartridge Color cartridge
HP Officejet 5505
HP Officejet 5508
HP Officejet 5515
HP Officejet 5510, HP Officejet 5510xi, HP Officejet 5510v
HP Officejet 5600 series
Replacing the print cartridges
Turn on the HP Officejet, and lift open the print-carriage access door.
The print carriage will move into the access area.
Figure 1: Opening the print-carriage access door
After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.
Figure 2: Removing the print cartridgeNOTE:
It is normal to see ink buildup in the print cartridge slots.
Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab.
Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles.
Figure 3: Removing the plastic tape
Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place.
Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.
Figure 4: Inserting the print cartridge
Close the print-carriage access door.
Aligning the print cartridges
The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.
When the message displays, press OK .
The HP Officejet will print an alignment page.
Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
Press OK .
The HP Officejet will align the print cartridges and display Alignment Complete .
I've seen this exact same problem before. What I deduced from that experience is that the Readiris software takes over the redirector function of the HP Director service. The only way we got the HP Director to function again was to:
1.) Uninstall Readiris 2.) Uninstall the HP printer 3.) Reinstall the HP printer without installing Readiris
This resulted in the HP director service working properly again, but with the user unable to use the character recognition functionality provided by Readiris.
Hope this information helps to clarify your current situation and thanks for using the FixYa service Kind regards
ok how is the computer hook to printer ,
(usb? or serial cord) ?
what operating system are you using
and what software are you using for print drivers
let me know and i can help you in greater detail but here is a link to hp for your printer
i hope this is somewhat helpful
feel free to reply back if you cant get it working im shure i can help
richard from chicago