a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Most likely, the belt is broken. I'll bet the roller is covered with hair, thread, string. If brush roller is not routinely cleaned, string, hair becomes rapped around it and makes it more difficult for the belt to turn it. Eventually, the increase in friction and heat weakens the belt and the belt either breaks or stretches out. Try cleaning the rollers and replacing the belt.
I can't tell for sure from the pictures, but there are two possibilities - the drive belt to the brushes broke, or the brush can't turn due to excessive hair wrapped around the shaft. If the belt is OK but the brush does not turn, you should smell burning rubber.
If the belt is broken, you have to remove the bottom plate to expose the brush, remove the brush and the broken belt, and replace the belt, and put it back to gether. While you have the brush out, now would be a good time to clean it - remove the hair, etc from the brush and around the shaft. Good Luck!
Easy to fix. The burning rubber smell is hair in the roller against the belt! Congrats, you have a healthy vacuum, you are lucky! Unplug the vacuum, remove the screws that cover the belt and roller brush. If you are nervous, take pictures with a cell phone or digital camera as you go for re-assembly. ok, pull the long roller out of it's slot and out of the vacuum. cut all hair off the roller and carefully move the belt from side to side to do the same. If the belt slips off, it slips back on easily. If the area is too tight for fingers guide it back on with any long thin wooden object. You can squeeze the belt to narrow it and slide it back over the thin metal rod that spins it from the motor. Slide the roller through the belt and back into it's slots. If it won't slide back on, turn it a quarter turn. Repeat till it does slide back into place. Put the face plate back on-tighten screws, flip it over, plug itr in and it should work!
The turbo brush may just need to be cleaned. If hair or other large debris gets wrapped around the brush, it can prevent it from spinning. Since the top of the turbo brush is clear, you can look in and see if there is a lot of hair wrapped around the brush. If so, you can open it up by removing the two screws on the bottom of the brush and popping the clear cover off, then cleaning all the debris from the brush (scissors work well if its hard to get dog hair off). Be careful to see how the brush goes back together as you take it apart.
If cleaning the brush doesn't fix it, the belt might be broken. As you're looking at the top of the brush, there is a little belt that goes from the brush itself to the large blue/green gear (it's red on some models) so that if you reach your hand in and turn the gear, the brush should spin. If this belt is broken or missing, it will need to be replaced. You can probably find a replacement belt online, or you can order a whole new turbo brush from the Bissell website for $24.99.
I had the same problem with my DC15. With the brushes going it smelled like burning hair (bad). I had cleaned the brushes many times and it didn't seem to help. I even took it into a Dyson authorized repair shop and they couldn't find anything wrong with it. As a last resort I called Dyson 866-693-9766 1-866-My-Dyson. I was on hold for about 15 minutes before getting a live person. He had my problem diagnosed in literally 1 minute. I had hair wrapped around the spindle, inside the brush/roller mechanism. He walked me through taking apart the brush mechanism (super simple only using a quarter). There was a TON of hair crammed around the spindles and inside the brushes. All wrapped very tightly. I hung up with him to do the cleaning. It took some time and I had to use tweezers to get inside the rollers/brushes. But I got it all, put it back together (which was really easy) and tested it out. No burning hair smell at all. FIXED!
I smelled burning and thought I had burned up my belt...when I took the bottom off the belt was fine. I took the brush off and found that if you pull real hard the ends come off...OMG there was so much dirt, hair and **** that the brush was not moving freely...after I cleaned all of that out and put it back together...it's just like new...I can't believe it...I'm so happy.
It appears that the end of the brush is getting jammed with hairs, treads, and/or dust or the belt may be worn. Try taking the brush out and hold it by the ends and try to turn it. It should turn quite easily if it is working good. If not try taking the ends off and clean them out. Also, make sure the belt is good.
I had the same problem but I found that I had replaced belt incorrectly. After placing one end of belt around pully, it has to be run behind the "belt disengager" which looks like a 1/2" wide metal tab just past pulley. After placing belt correctly I had no more belt, burning smell or brush problems.
Flip the vacuum cleaner over and check the roller brush. Is it full of string and hair? If so, unscrew the four phillips-head screws holding the plate on that covers the roller brush; pull out the brush, and cut off/clean off all the hair and string. Replace everything and try running the vacuum. Alternate solution: perhaps the belt that makes the brush go around is broken. If so, follow the above steps to remove the roller brush, then replace the belt.