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What good is updated software if no one can read it???

Hi. I am helping a friend who just bought a new Sony Vaio notebook with Vista and Office 2007 Home & Student Edition. She is sending out a Word document as an attachment to the email and no one can open it. I even sent it to myself and it opens as a bunch of junk. I noticed the file extension in this new version is .docx instead of just .doc... Is this the problem and how do I fix it for her? Thanks!

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  • jspkicker Mar 20, 2008

    All the solutions everyone suggested are things I had already tried. In "Save As" it already saves as Word 97-2003 documents but adds that stupid "x" after "doc" and I don't seem to be able to get rid of it. The one thing I have not tried is changing the extension when I open a link to the attachment. I will try that. I am hoping we don't have to resort to pasting the entire document into the email. That just isn't what we're supposed to have to do! Thanks for your responses and everyone keep trying! I appreciate the efforts!

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You need to save the file as word 2003 compantible.
so while saving use the SAVE AS by clicking on office logo on the left top coner of Ms word.
choose MS Word 2003 compatible or the version u are using

Posted on Mar 20, 2008

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In your system you install office 2007 and check otherwise may be the file was corrupted tell him to send the another attachment
again same problem change the extension of file from .docx to .doc after downloading the file in your system

Posted on Mar 20, 2008

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You should be able to type in the word doc

Posted on Mar 20, 2008

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