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I purchased a Norton Antivirus 2008, Order#4067164612 on February 20,2008 and when I try to run my Norton Antivirus on my computer it tells me that my service is expired. I paid $39.99 plus $8.99 for service. Why is it not working. Ethel Mitchell

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  • ethelnmax Mar 21, 2008

    The sservice man that helped me was very patient with me and was a great help. Thank you very much.

    Ethel Mitchell

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Ethel,
You need to contact Norton. Please click the link below to support.
http://www.symantec.com/norton/support/index.jsp

This is not an unusual situation with Norton.

Good Luck Ethel!
Need more help, just ask.

Posted on Mar 20, 2008

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I have just purchased Norton Antivirus 2008 and I cannot install the program. Keeps coming up error


It's possible you already have an antivirus program installed. You need to uninstall it, restart then install your Norton Antivirus.

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Your PC has been effected with spyware.You can try using a spyware software like webroot 2008 to remove this.

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contact with the customer care number given with the antivirus box
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Aug 18, 2008 | PC Desktops

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Norton Antivirus 2008 purchased 4th July 2008 Order No.1644036072 £29.99. Confirmed paid on my Bank Statement.Can't Download. Need help as I keep getting reminders and I am not sure if I am covered.


No, even if you completed the purchase the antivirus is not active yet. You should have received, in the email used for the order, a link to the download, and a registration number.
Download the install program from the link and if required use the reg. number.
If you cannot find the email with the link check in spam mail, and in trash bin.
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Jul 17, 2008 | PC Desktops

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I've already purchased Norton antivirus 2008 with antispyware and loaded but my screen still blue and shows Warning spyware detected in computer & to install antivirus or spyware wich i did.


That blue screen sounds like a trick to me. Many viruses and spywares or the websites that distribute them make beleive that they are causing viruses then provide links to fake antivirus and spyware removal programs that actually make your system worst.

Use the Norton to purchased to do a full deep scan of your system. I also like to supplement my Norton by running the free scan at housecall.trendmicro.com when I suspect there might be a problem on my machine that Norton can't fix.

Jun 24, 2008 | PC Desktops

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Computer said norton virus had expired then computer went into hibernation and now will not restart


Try to restart the computer in safe mode or safe mode with networking. Go to control panel, add or remove programs (or programs and features if its vista), and try to remove norton antivirus completely. If that does not work, and you are in safe mode with networking, download the norton removal tool from the internet and run that to remove the norton antivirus completely. Your computer should be able to boot to the normal window, you can downlaod the norton antivirus latest version from the norton website or purchase the norton antivirus disc from any store. All the best.

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Hi ! I purchased the Norton Antivirus protection last week, April 19 th/ 2008 at the Staples, in my home town. I downloaded and still it apears on my screen that my protection expired in 2007. Please...


Do you have another antivirus program installed on your computer? If so, uninstall both the old and new version, then try to reinstall the new one.

Apr 26, 2008 | PC Desktops

1 Answer

I just completed an order for Norton Antivirus 2008 on the internet and received confirmation of my order. I am, however, confused. I sat at my computer through the download and installation; however,...


Hello fayerogers02

This is process is confusing for many people. So, don't feel like The Lone Ranger.

Actually, you'll need to click on the "download" link in the email sent to you by Symantec in order to download your new software. What you have done so far is to purchase the product along w/ a subscription for antivirus definitions updates for one or more years.

Usually, the course of action is to uninstall previous versions of their software. However, Symantec's installation processes have gotten pretty good about letting the user know if the previous version of the product needs to be uninstalled.

Often times, the installation process of a newer version of a Symantec product will take care of uninstalling its predecessor for you.

IF you have purchased a newer version of the SAME Symantec product (e.g. Norton Antivirus), then I recommend you download the new product and run the install.

See if it will take care of the uninstall of the previous version for you. If you need to uninstall the previous version yourself, you will be prompted to do so.

IF, however, you have purchased a DIFFERENT product that happens to also INCLUDE Norton Antivirus, please, don't run the install yet. Instead, post back here and let me know exactly what each of the two Symantec products are called (the older and the newer one) and I'll instruct you in how to handle the installation process of the newer one.

If you have ANY more questions at all, please, post back here and let us know. We'll be more than happy to continue to assist you.

Please, wait until you have everything you need and you no longer need our assistance b4 assigning a rating.

If I answered your questions and you have no other questions or need of our assistance on this topic...would you kindly take just a moment to close the problem by assigning a FIXYA rating for my "solution"? I would be very grateful for your generosity and show of appreciation.

Thank you once again for using FixYa! Have a beautiful day.
BJ @:)

Apr 20, 2008 | PC Desktops

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