Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune MAH5500B

My washer will not run a full cycle. When I went to put the load in the dryer the clothes were still soaked. I tried to run a spin cycle. It takes 9mins. It seems to start the cycle when the time reaches 7 min the timer goes to 0 then the machine beeps like the cycle is done.

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  • kaz9497 Mar 20, 2008

    The door light does come on and the door does lock. We have never had any work done on the washer and it is about 8 years old.

  • Anonymous Mar 21, 2008

    I have thye same issue. Clothes are soaked when the cycle is done. I also get an "od" on the display, although I don't know what this means. If I put is on spin only, it sounds like it's going, shows 7 min remaining and then goes to 0.

  • Ron Coons
    Ron Coons May 11, 2010

    when in cycle,is hte door lock light going on????and if so is the door actually locking???have you ever had any work done to it and whats the approx age???

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  • Maytag Master
  • 2,651 Answers

Only 2 or 3 real problems with this machine, bad machine controller( behind console) although lights on are sign that its good,
Either the pump is clogged and not draining water so it will never spin let alone spin full speed with water in tub, i also doubt that because it seems that s there just water within the clothes and not a tank full of water,
which leaves the last Major issue with machine and that's the motor controller, not telling the motor to spin.. could also be a bad motor but i really doubt that all....

This is a funny machine because depending on when it was made (serail number denotes its age) im looking up the model and your manual states that you have a 3rd yr to 10 yr part warr on the motor, Well on earlier models you cant replace the motor itself it comes as part of a kit, "NEPTUNE REPAIR KIT" which also includes the motor control board. reason i mention that is I"m able to get a motor controller covered by warr(as an authorized maytag technician) if the model will take the neptune repair kit, sure youll need to pay service and labor but the a part would be covered.

Posted on Mar 20, 2008

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Posted on Jan 02, 2017

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