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Re: How do i format or reload
Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
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What verson of Windows Media player have you got on your pc?
Find one with version 9 install the creative software and then try the reload of the firmware .Zen has problems with windows medai player 10 - 11.
I hope this may help you, as it did for me. You can usually use Google to find older versions of the firmware (this is the stuff that makes the player function correctly when you power it on) at least that is the best definition I can give you! You can save the firmware to your PC, then connect the player to begin reloading the firmware that way, I would suggest going to SanDisk's website (sandisk.com) but for older units, they may not have the firmware available for that model anymore. Anyway, no you do not have to have the unit hooked up (unless you want to) and having the SD card in the player will not effect nor mess up so long as you make sure that you download the firmware to the Sansa, and not onto the removable disc. Good Luck, and I hope it works for you!
Hi. My Inovix mp3/4 player suffered a similar fate when it crashed during a Firmware reload. The player went completely dead and wasn't even recognised by the computer when plugged into the USB port.
I basically kept on trying - a couple of times whenever I used the computer - using different ports.
2 days later - 'ding-dong' - Windows XP suddenly recognised something was in the port, and I tentatively attempted a Firmware reload.
Success! (Don't ask me to explain it tho'...)
Hey there, I had the same problem just now. Go to "My Computer" and your MTP player should be right there, double click it. There should be an option that says Internal Storage. Right click that and click "Format". It will erase all the files on your MTP player, but you can reload them onto the device. Problem solved!