My Ricoh Aficio CL2000 has the Red error light on and a message to "Add Black Toner". I installed a new toner cartridge, but the message remains and I can't access the menu. Won't print anything either. I'd appreciate any info. Thanks
Thanks Ricohman for the suggestion. Toner was original Ricoh cartridge and reinstalling it didn't help. I decided to tear the machine apart and discovered the auger for the black toner was stuck. I removed the auger, cleaned everything up and put the machine back together. Works great now.
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[Cause] This may be caused by the Toner ID switch, that contacts the ID PWB on the Toner Bottle. The Toner ID switch has 4 wire contacts, if one of the contacts become crossed over this error may occur.
Uncross and straighten the contacts.
If issue remains replace ID Chip Connector Harness [Part Number: G102 1120].
Check your old toner bottle and make sure the plastic "cap" is still in the bottle. These machines have an occaisional problem with the caps coming off (not the black screw off cap but the semi clear cap under the black screw off cap) and staying inside the black plastic "cup" that you insert the toner into. If the cap is missing it may be stuck inside this cup. If the cap is still in your old cartridge then try opening/closing the front door and letting the machine cycle to see if the toner light goes out. May have to do this several times. Had one customer just yesrday have to do this to clear the toner light after adding toner.
Did you install a brand new cartridge? Or did you refill the old cartridge?
Ricoh has "smart chips" in the toner cartridges, and those tell the printer how much toner is used. If you refill the toner,the smart chip must BE REPLACED, the old chip will remain stuck at "empty".
Sucks, that Ricoh for you. That why that printer was $160 on Woot. LOL.
(Yea, I got suckered in too...)
You could try going into the sp modes and check sp 5052-1 this is for independent toner check if the toner cartridge was checked by the copier as empty and you refilled it the machines check of the chip still senses it empty by turning this off it could reset it for you .. I have had some mixed results sometimes it works only occasional failure.. Hope it helps Good Luck A
Most of the time when I find this happening on a printer, not just Ricoh's it turns out to be the PCU (photo conductor unit). The color PCU is one unit and the black is a seperate unit. Hope this helps.