Question about Microsoft Wireless Laser Desktop 4000 Keyboard/Mouse

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Help I just bought a microsoft wireless laser desktop 4000 for my windows xp home edtion and when i installed the disc i get this message c:\docum~1\owner1\LOCALS~1\temp\(5809e7cf-4dcf-11d4-9875-00105ace7734)-\folist,txt could not be installed. what can i do to fix this problem.

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Hi

You can download the latest drivers HERE
First download the mouse software. Choose Laser Mouse 6000 from the dropdown menu

Next download the keyboard software. Choose laser keyboard 5000 from the dropdown menu.

This should solve your problem..

Posted on Apr 18, 2008

  • 1 more comment 
  • Swilin Sampson
    Swilin Sampson May 03, 2008

    If that did not work, try a clean boot:

    Removing the software and reinstalling it using a "clean boot" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

    1. Open the Windows Control Panel.
    2. Open the Add / Remove Programs window.
    3. Locate the listing for the software and remove it. When prompted to remove the camera drivers files, click Yes.

    Now download the latest version of the software for your OS from the manufacturer's website.

    The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.

    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Process SYSTEM.INI file
    4. Uncheck Process WIN.INI file
    5. Uncheck Load Startup Items
    6. Click on the Services tab
    7. At the bottom, check Hide All Microsoft Services
    8. Uncheck all boxes in the window or click the button labeled Disable All
    6. Click OK
    7. Click Restart

    After restarting, reinstall the downloaded software. Next , do the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. Replace checkmarks in the items that you previously removed them from.
    3. On the General tab, choose Normal Startup
    4. Click OK
    5. Click YES, when asked to restart your computer

    Hope that helps...Should you have any further questions, please feel free to post them here.

    P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.

    If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

    Thank you for using FIXYA!

    Cheers!
    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 31, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    P.S. -You can rate this solution with one of
    four votes, if you feel your issue is resolved.






    • "FixYa!"
      - The solution provides great advice on how to solve the problem.
      (Positive Rating)

    • "Helpful"
      - The solution provides useful leads that helps solve the problem.
      (Positive Rating)

    • "Thanks
      for Trying
      " - The solution does not solve the problem but the
      effort is appreciated. (Negative Rating)

    • "Inappropriate"
      - The solution has absolutely nothing to do with the problem.
      (Negative
      Rating)


    If your issue is not still not resolved, do not
    assign a rating just yet. Please post back as to what steps you took, results,
    etc, and I will try to assist you further as best I can.






    Thank you for using FIXYA!





    IrishDruid




  • Swilin Sampson
    Swilin Sampson Jun 28, 2008

    Hello,



    Kindly close this thread with a “Fixya” rating if you have been able to
    fix the problem, so that I can remove it from my work queue.



    If the issue is not resolved, please post back with latest developments, what
    steps you took, etc. and I will assist you further as best I can.





    Thank you for understanding,

    IrishDruid



    (We care!!)


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