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Cruzerlock2install problem with drive letter undetermine during install

I can not get through install because cruzerlock2 ; the drive letter for the usb can not be determine. Yet, Windows can see it and I can open it.

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Hello hardware1

Are (A) & (B) correct, please?

(A) You are attempting to install the CruzerLock_2 software onto your flash drive?

(B) You cannot install the software because the CruzerLock_2 software setup isn't recognizing your flash drive's drive letter.

(01) What is the model no. of the Sandisk Cruzer flash drive you are attempting to install the CruzerLock_2 software on?

Sandisk Community Forum
Sandisk Downloads & Support for CruzerLock_2

You can find information and documentation on your CruzerLock_2 software HERE. Scroll down to the bottom of the page. You'll find it there.

(02) Are you getting an error message during the installation? If so, please, let us know what it is. You can find a listing of error codes in THIS manual.

(03) Are you attempting to install the full (paid) version or the free version of the software?

(04) Which version number of the software are you attempting to install?

(05) Have you tried installing the software to the flash drive using a different computer? If not, please, do this if you can. This will enable us to determine if the issue is local to the computer or if it "follows" the flash drive and software.

(06) What operating system is installed on the computer where you are attempting to install the CruzerLock_2 software to your flash drive?

***************
* Please, post back here w/ answers to
* ALL of the questions you've been pre-
* sented w/. Include any other informa-
* tion related to this issue that you can
* think of. The more details you can
* provide, the better we'll be able to
* assist you.
*
* Thank you
* BJ
***************

Posted on Apr 09, 2008

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Has it come up in bottom right hand corner or not

Posted on Apr 09, 2008

  • paul proctor Apr 09, 2008

    I installed mine from clicking on the sign in bottom right hand corner of screen if this dont work then have you tried another usb port.
    Also does it tell you new device found or new hardware found when you insert it into usb port

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