Question about Xerox DocuColor 12 Printer

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Error code 15-380

Error comes up as soon as I turn on the machine. Any information is welcome.

Thanks in advance.

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  • citirae Mar 19, 2008

    The error code just stopped coming up when I tried starting it for the fourth time (appx 3 hours after the first 3 tries and initial error). I really appreciate the error code definition, though. FixYa is great.

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  • 2,072 Answers

15-380 means the exposure lamp in the scanner is not being senses.
Open the scanner and see if the lamp comes on.
If not, most likely the lamp has failed.
If it does come on, then the sensor or processor have failed.

Posted on Mar 19, 2008

  • Rick Kasper Mar 20, 2008

    If that's the case, the lamp is most likely very weak.

    Glad to help.

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