Question about Pioneer DEH-P9800BT CD/MP3/WMA Player/Blue Tooth Enabled

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Deh-p9800bt My screen is gone

Hi, i have owned this radio for almost three years and it is fantastic, but today, the display goes out without any sign or reason, i disconnect the unit from power, reset and nothing works, can any body help to me?

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  • aj_85 May 10, 2008

    i have had this head unit for just over a year now and the screen has gone blank, all the buttons still light up and are working.. i know its not the removable front as i have tried my front on another DEH-P9800BT unit and it works fine. Can anybody help??

  • Anonymous Jul 06, 2008

    Hey i have the same problem. Screen just blanked out. I tried my face on another deck, no problems. Nedd help

  • thechikinman Sep 15, 2008

    same thing here, except i havn't tried the face on another unit yet. got into a wreck and took out the face about 6 months ago and now the trucks ready to drive and there is no more display.

  • DJLost Oct 17, 2008

    I have owned this model head unit for the last 3 years also. A few months ago the display flickered for a few days and then stopped working all together. The Pro-Audio store I had install it went through a process of resetting the unit to factory defaults.... This did not solve the problem but also erased everything that I had set in the options and the sound levels. So now the unit is totally useless without the screen. Before they reset it, I could still use everything from memory without seeing it on the screen. I need to find a pin out for the front face connector so i can start trouble shooting what might be wrong since i am not going to pay the $300 that Pioneer wants for me to send it in for service. BTW, I bought the extended warranty.... it expired 5 months ago!!!!
    If anyone has knowledge of what might be wrong with the OEL Display please send suggestions my way.

    Thanks,
    DJ Lost


  • rooty9 Dec 15, 2008

    i am in the same situation everytng sounds like my problem. i called crutchfield support an they told me it might be the printed circuit or ribben connector that connects the face to the unit. you may need someone to install it. the part shouldn't be more than 10 bucks.

  • beastly_14 Jan 28, 2009

    yup, the same problem. no screen. everything works except the screen. and with out the screen its a basic model.
    if anyone knows how to fix this problem, please let me know...




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I opened the radio and found that the wired ribbon that connect the front display plug to the inside main electronic board was cutted on the place that the ribbon bends when the face plate move in and out to take off the display or put a CD.(It sees like after years opening and closing ribbon makes an edge and break). I called Crutchfield and they brought this phone # for Pioneer replacement parts, Tel. 1-800-228-7221. I called and ordered the part (P/N:XNP7026, FACEPLATE RIBBON CABLE - $24.95) and I installed it, the decks is working perfect! If you have electronic working experience will be easy, if not, buy the part and bring it to an electronic shop. The front connector plug has to be reused. This cable is used on other models like : DEHP6800MP, DEHP7800MP, DEHP780MP, DEHP9800BT, and the DEH980BT. Hope that this help!
Jose Carrasquillo- Puerto Rico

Posted on Jul 15, 2009

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Here you can find the service manual for these radio

Posted on Jun 02, 2009

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