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Adobe Acrobat 8 error 2711

Internal Error 2711. Update files for adobe acrobat 8. cannot open, cannot uninstall, need help.

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Sounds menacing but it’s fairly easy to fix.
Heres how to fix it:

  1. Download msicuu2.exe (Windows Install Cleanup Utility) from Microsoft, or by clicking on the file name.
  2. Run msicuu2.exe
  3. You will then get a message asking if you wish to roll back the in progress installation. You do.
  4. Install Adobe Acrobat or Reader 8.

Adobe’s more intrusive way of fixing it:
  1. Click Start>Run, type in regedit then hit enter or press ok.
  2. Back up your registry (not actually mentioned by adobe but a good idea whenever you’re about to make changes to the registry)
  3. Look for Key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Inprogress
    and delete the key if it exists.
  4. Install Adobe Acrobat or Reader 8.

Posted on Sep 10, 2008

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Adobe acrobat pro XI update error


It is bug by Adobe Update Manager. no work need to fix it. Your installed software adobe acrobat pro xi is already updated, Adobe has fixed this bug in their next version which is Adobe DC version. Mostly that bug appears in volume based versions of Adobe.

Feb 03, 2016 | PC Desktops

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I keep getting messages ..could not find acrobat External windows handler; . brand is e machines ..error messages,,


Hi Kate1958. I found this for you. Do one or more of the following solutions:
Solution 1: Remove all versions of Acrobat or Reader, and then reinstall one version.
If multiple versions of Acrobat or Reader are installed on the system, remove all versions and then install only one version. See the documentation included with Windows for information about removing programs.
Note: If you need to have multiple versions of an Acrobat product installed, remove all versions and then reinstall them starting with the earliest, installing the latest version last.
Solution 2: Start Acrobat or Reader, and then open the PDF file in the web browser.
If an error occurs when you try to start Acrobat or Reader, refer to Related Documents below, or search the Adobe Support Knowledgebase:
-- If you use Acrobat, go to www.adobe.com/support/products/acrobat.html .
-- If you use Reader, go to www.adobe.com/support/products/acrreader.html .
Solution 3: Make sure that the External Window Handler file (ewh32.api) is in the Plug-ins folder.
If this file is missing, reinstall Acrobat or Adobe Reader.
The default location of the Plug-ins folder is:
-- For Acrobat: Program FilesAdobeAcrobat [version]Acrobat
-- For Reader: Program FilesAdobeAcrobat [version]Reader
Solution 4: Disable Web Browser Integration.
Disable Web Browser Integration so that PDF files open directly in Acrobat or Reader instead of in the web browser.
To disable Web Browser Integration in Acrobat 6.0.x -7.0.x or Reader 6.0.x -7.0.x:
1. Open Acrobat or Reader.
2. Choose Edit > Preferences > Internet.
3. Deselect Display PDF in Browser.
4. Click OK.
To disable Web Browser Integration in Acrobat 5.x or Acrobat Reader 5.x:
1. Open Acrobat or Acrobat Reader.
2. Choose Edit > Preferences > General.
3. Click Options in the list in the Preferences dialog box.
4. Deselect Display PDF in Browser.
5. Click OK.
To disable Web Browser Integration in Acrobat 4.x or Acrobat Reader 4.x:
1. Open Acrobat or Acrobat Reader.
2. Choose File > Preferences > General.
3. Deselect Web Browser Integration in the General Preferences dialog box.
4. Click OK.
I hope this helps. Please dont forget to rate and provide positive feedback for our fast-free support today. Thank you :D

Apr 30, 2010 | PC Desktops

1 Answer

I can download adobe reader but when trying to use or open,it says internal error


Hi Ferguson,

You will find the solution in the following link:

http://kb2.adobe.com/cps/404/kb404082.html

If that isn't correct, then you need to dump all of the Adobe Reader and Acrobat folders from

HD\Library\Application Support\Adobe
HD\Library\Preferences
Home\Library\Preferences


Also dump:
  • com.adobe.acrobat.pdfviewer.plist,
  • com.adobe.PDFAdminSettings.plist,
  • com.adobe.Reader_x86_9.0.plist,
  • com.adobe.Reader.plist, and
  • com.adobe.acrobat.90.sh.plist

wherever you find them in the HD\Library\Preferences or User\Library\Preferences folders.

Once you've done that, empty the trash, and install Reader 9.3.1.

Beleive me it will work, have a great day :)

Apr 17, 2010 | Dell Vostro 220 Desktop Computer

1 Answer

Brand new computer and i did not install the adobe it came with the computer Vista basic and i get the 1311 error message when i try to run adobe computer 1 day old !


no big problm if u comp is new r old...

When you try to install Adobe Acrobat 6, 7, 8, or 3D on Windows, the installer returns the error message "Error [1311, 1335 or 2350]. Source file not found: [drive name]:\ Adobe Acrobat [version]\data1.cab. Verify that the file exists and that you can access it." If you click Retry, the installer returns the error message "Cannot find the file Adobe Acrobat [version]\data1.cab."
Solution Perform one or more of the following solutions:
Solution 1: Check the Acrobat CD-ROM.

Make sure that the CD-ROM from which you are installing is free of dirt and debris. If necessary, clean the CD-ROM with a soft, lint-free cloth.
Solution 2: Temporarily disable anti-virus software, and then install Acrobat.

For instructions, see the documentation for the anti-virus software or contact the manufacturer.
Solution 3: Extract the compressed installation files, and then install Acrobat.

  1. Right-click the folder and choose Extract All.
  2. Follow the on-screen instructions.
  3. To install Acrobat, double-click the Setup.exe file located in the folder that contains the extracted files.
Solution 4: Uninstall the CD-ROM drive and let Windows redetect it, and then install Acrobat.

  1. Right-click My Computer and choose Properties.
  2. Click the Hardware tab, and then click Device Manager.
  3. Expand the DVD/CD-ROM drives section.
  4. Right-click each device listed under DVD/CD-ROM drives and choose Uninstall. Click OK to confirm.
  5. Close Device Manager and restart the computer.
  6. After Windows redetects the DVD/CD-ROM drive(s), insert the Acrobat CD into the CD-ROM drive and install Acrobat.
Solution 5: Install Acrobat from the desktop.

  1. Insert the Acrobat CD into the CD-ROM drive.
  2. Copy the Acrobat folder from the Acrobat CD to the Desktop.
  3. Double-click setup.exe in the Acrobat folder on the Desktop, and then follow the on-screen instructions to complete installation.
Additional Information Errors 1311, 1335, and 2350 occur when the Acrobat installer is unable to access the necessary files from the CD-ROM drive. These same errors may also occur if antivirus software interferes with an installation or if the installation files are compressed.


thank u sir,, if u feel i helped u, then plz vote/rate me with good marks..thank u!!

Jul 18, 2009 | Dell Inspiron 530s Desktop Computer...

3 Answers

Cannot complete uninstall of adobe acrobat 9 pro.


here is a link from adobe's website, this will help you completely remove the product.


http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400654&sliceId=2

Apr 12, 2009 | HP Pavilion a1410n (ER890AA) PC Desktop

2 Answers

Cannot use reader 8.0,cannot remove it or install 9.0


oddly enough, you may find that updating the version 8.0 you have to 8.x will then allow you to remove it (or it will work correctly) can you open the reader manually in the programs list? if so open it, then go to help and check for updates. apply the updates. If they work you should be in good shape.

Dec 24, 2008 | Dell Dimension 8400 PC Desktop

2 Answers

Acrobat.com won't let me uninstall


It's installed as part of Adobe Air or Acrobat Reader 9 upgrade. Try these steps to manually remove acrobat.com, which most people don't realize they are installing because Adobe went the route of SPYWARE. - http://kb2.adobe.com/cps/407/kb407354.html

Oct 28, 2008 | PC Desktops

1 Answer

Files created in adobe acrobat 8.0 version. Opened in adobe acrobat 6.0 version and want to put security on the files. can not do it.


you need to right click on the adobe file, choose open with, then choose acrobat 8.0 choose always use this programme and then encrypt it, as by default normally acrobat reader opens acrobat docs.

Aug 29, 2008 | PC Desktops

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