Hello...my printer has a problem when the paper is fed into the machine, it goes in straight then gets caught before it gets to the printing heads causing the paper to get chewed up. There appears to be no paper stuck in the mechanism therefore I am stuck!!
Anybody any ideas?
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Yes it can be repaired, but it will most likely take a sensor to do it, this is a common issue. I think the way it works is it senses the force required to turn the roller, if the sensor or the chip it sends its signal to is defective a false paper jam is triggered and the printer stops printing. The problem here is with printers being so cheap to buy why not just replace it. The last time i got a printer it was free with the rebate, and it was a Canon "all in one" that was far better than the HP it replaced. Your decision.
When the paper does not feed straight, dirty or stickyrollers can cause it to jamb or crinkle, also failure to remove all traces ofpaper from a previous paper jamb will cause further paper jambs. Check for tiny pieces of at the edges of the rollers, and remove these piecesof paper. Try cleaning the rollers with methylated spirits
If you are getting the message printer neeeds a service I suggest you get your ink pads cleaned straight away before your printer locks on you Two alternating flashing lights
You need a service utility for the R265 to reset it. you can find one of these on the net free of charge some people are selling them for a fiver but why buy what you can get free if you have problems or need
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It makes no difference which tray you feed from, it's a matter of personal preference, if black is not working, you probably need a new printhead, QY6-0049-000. The black is always the first to wear out on a printhead.
You need to look inside the slot where the paper is loaded with a flashlight and small mirror. Usually the only reason that happens is when something has fallen in where the paper goes. I usually find pins, paper clips, candy wrappers, or jewelry dropped inside. A paper clip straightened out can help remove the objects.
Most printers now are made of plastics and very light…when you store your printer in hot enclosed place that will affect the printer, and you can see the result on the prints, paper feeds, etc.you need to clean the printer if you did not used for over one week by conducting software head cleaning and open the door for the paper feeder and clean all around the inside…you have a jammed paper in the back that push the feeder out from the track and end up been shredded, make sure that all the doors closed very good and that the paper tray has the side track very close to the paper from the sides so the papers do not move side way when they go inside the feeder…Let me know if this what you are looking for, and please rate my service so I am able to continue serving everyone and improve on it.
you have probably knocked sensor out of position at the paper feed in area. To check you will need to remove the paper tray completly from machine, then tilt machine up in front and look where paper is fed in there should be like a black flag in that area. it is the sensor that tells machine there is paper.