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Top freezer GE refrigerator GTS17KBSERWW

Fresh food compartment doesn't cool

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  • snuffhunts Mar 20, 2008

    I checked the vents before I asked for help. They are clear. The fan is running most of the time. Does the defrost problem mean we need a repair person?



    I really appreciate your quick response.

  • snuffhunts Mar 25, 2008

    Thanks, but your solution of turning off the fridge to let ice melt in the vents worked just fine. My problem is solved.



    Thanks so much

    Snuffhunts

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Check to see if the vents between the refrigerator and freezer are blocked. Or check to see if the fan is running (the evap fan motor in the back of the freezer) You may have a defrost problem if the vents aren't plugged.

Posted on Mar 20, 2008

  • Heather Tanner Mar 25, 2008

    No, not if you know how to use a multimeter. Pull the panel off that is located on the INTERIOR back of the freezer. If there is a large amount of ice there, you know you have a defrost problem. If this is the case, do the following:

    Check the defrost heater and the defrost thermostat (both located behind the back panel inside of the freezer). If one of those doesn't show continuity, it is bad. Otherwise, it's the defrost thermostat, or defrost control as it's called on your model. I have posted pictures of all of them below to make them easy for you to identify. The defrost control is usually located under the front of the unit.

    Sorry it took so long for the reply, was busy over the holiday weekend, but please let me know if you need any further help.

    Click here to see the defrost heater
    Click here to see the defrost thermostat
    Click here to see the defrost timer/defrost control

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