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GE top freezer refrigerator

The fresh food compartment does not cool. The freezer compartment works well and the air flow vents are not blocked.

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  • snuffhunts Mar 23, 2008

    Thank you so much. It worked like a charm. I had called for a service call estimate and it was $75. He probably would have told me the same thing. So thanks a bunch.




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The air flow vents must be blocked. The refrigerator cools from the freezer through those vents, it does not cool independently. They may be clogged in the case with ice. Turn the fridge off and leave doors open for a few hours to let it thaw and it will probably start working.

Posted on Mar 20, 2008


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1 Answer

Our 2 door stainless ken more refrigerator is not cooling but the freezer is working good. Thanks for your help

Your evaporator fan is probably not running. Another thing to check is your freezer port to fresh food side. If you freezer is blocking the air flow your fresh food side will not cool. Find the vent to fresh food side and see if you have air flow, if no air flow you need a new evaporator fan.

Sep 26, 2014 | Kenmore Refrigerators

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Why is there no cool air going into my refrigerator when freezer door is shut but works when freezer door is open

Good day,
All cooling comes from the freezer compartment. There is a supply vent connecting the top of the freezer to supply some cold air from the freezer thru the opening on the top connecting the freezer compartment to the fridge side.
As well there is a second opening or return chute located in the fresh food section on the bottom lower half, that allows air to return the air back to the freezer, completing the air flow cycle.In almost all cases, the return chute going from the fresh food section to the freezer compartment has become blocked.
Usually iced up.
It will ned to be completely defrosted. Many times, the return chute is difficult to see and in many cases almost impossible to defrost easily.
If you can see the blockage, then it can be defrosted with the gentle use of a hair dryer.
However, if too difficult to access, you may need to open both doors and leave the machine unplugged for an extended period, usually 12 to 24 hours.

I know it's a pain, but sometimes necessary. Many times, rushing a refrigerator repair is impossible.
The reaon it works when you open the doors is, you have given the machine a secondary source of air from the room.

Jun 29, 2010 | Kenmore 5553 / 655532 / 55534 / 55539 Side...

1 Answer

Refigerartor fresh food compartment will not get cold. no air flow through vent. how do i know if it is the damper, temp sensor or temp control switch

you probably have a bad circulation fan in the freezer compartment. its circulates the air from the freezer to the refrigerator compartment which cools the refrigerator portion of the unit. if you don't hear it running , the fan blades are either stuck on ice or the motor is burned out and you'll have to replace it .

Mar 12, 2010 | GE GSS22JF Side by Side Refrigerator

1 Answer

Fruits & Veggies are freezing in both lower frig compartments

Good day,
This problem appears in spades this time of year, every year.
The problem becomes more severe when the temperatures in the house cools down and is made even worse if the usage of the machine becomes lighter.

It occurs when the machine is off, not on.
There is an open vent, near the bottom, between the freezer compartment and the fresh food compartment. This opening or vent is necessary when the machine is running, so that the air pumped into the top of the fresh food section, can return to the freezer compartment. This is by design.
When the machine is off, the zero degree air from the freezer compartment. can drift into the fresh food compartmnet and drop the temps near the bottom to below freezing.
Off time increases substantialy at this time of year.
Some have even recommended turning the controls colder to offset the problem, but I've no proof it works well, or even a little.
SXS and top freezer models experience it more than bottom freezer models.

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1 Answer

Freezer temperature working fine fresh food

I need you to confirm that your model number is ZICS360NR and I will help you, Sea Breeze

Nov 13, 2009 | GE Monogram ZICS360NR Bottom Freezer...

1 Answer

Bottom of fridge not cooling

The fresh food compartment is cooled by air being blown from the freezer compartment into the fresh food compartment. Something is restricting that air flow which causes your fresh food compartment to stay warm.

There is a panel, or door if you will, that separates the freezer and fresh food compartments. The freezer temp control determines how much cold air is allowed to escape into the fresh food compartment by opening or closing this panel.

If the panel is restricted from moving (stuck closed, for example), the freezer will get VERY cold while the fresh food compartment will be warm.

Try thoroughly defrosting the refrigerator. Possibly an accumulation of ice is preventing the panel from moving and/or is restricting air flow from the freezer to the fresh food compartment. It's a free fix and may solve your problem altogether.

If that doesn't help, or helps only temporarily, you may have a problem with panel itself or the linkage that connects it to the control mechanism. Unless you're skilled in appliance repair, checking and repairing these components will require the help of a service technician

Hope this was helpful. Good Luck.

Aug 29, 2009 | Estate Model: TT16DKXSQ Top Freezer...

1 Answer

We have a ge side by side and the refrigerator is freesing stuff. the model number is GSS25X SNA BS

Is it all areas of the fresh food side that are freezing your items, or is it the drawer area?

There is a direct connection (on my GE side-by-side, at least) between the freezer compartment and the drawers in the fresh food compartment. The size of the connection is controlled with a wheel or a slider. This could contribute to freezing in that area of the fresh food compartment.

Otherwise, it could be the temp sensor(s) in the fresh food compartment. If the computer thinks the temp is too high in the fresh food compartment, it will continue to cool.

It could be a problem with the motorized door that connects the freezer compartment to the fresh food compartment, located at the top of the dividing wall between the compartment. That door should close when the temp in the fresh food compartment is cold enough. If that door mechanism has failed, is disconnected, or otherwise blocked in the open position, cold air from the freezer compartment will continue to circulate into the fresh food compartment.

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1 Answer

Fresh food side warm. Freezer works fine.

I think you are short of refrigerant, needs to be topped up and checked for leaks.

Mar 03, 2009 | Samsung RS2534 Side by Side Refrigerator

2 Answers

Kitchenaid KSRA25IL Freezer working Fine - Refrigerator not

many times when a unit has a defrost problem the coils freeze up and do not allow the fresh food side to cool properly...check for a build up of ice on the inside back wall of the freezer compartment. if there is a build up of ice, you have a defrost problem. Also, check to make sure the evaporator fan in the freezer is blowing the air into the fresh food side.

Dec 26, 2008 | KitchenAid KSRS25IL Side by Side...

1 Answer

Top freezer GE refrigerator GTS17KBSERWW

Check to see if the vents between the refrigerator and freezer are blocked. Or check to see if the fan is running (the evap fan motor in the back of the freezer) You may have a defrost problem if the vents aren't plugged.

Mar 19, 2008 | Refrigerators

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