Question about Samsung Prostar 816 Phone

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Samsung Prostar 816

We had power outage yesterday and now our office phones need re-programmed. We have Prostar 816. Since the power came back on, only one phone is ringing and the held calls are ringing back within a few seconds. We also cannot pick up phone to answer, we have to hit line that's ringing. How do we restore settings to the way they were?

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  • 9 more comments 
  • phone man 1 Apr 17, 2008

    Lost power on system and now one extension has no presence of dial tone, I need to re program 5 lines onto this set as well as program delayed ringing on a few sets.

  • kmill May 08, 2008

    We got all of the phones to ring now, but the held calls are ringing back too soon. We need to fix that.

  • jroden Jul 01, 2008

    Had a power surge and only one phone will ring in the office. You have to push the line button to answer the phone.

  • kellylmayer Jul 01, 2008

    We have a Samsung Prostar 816 Plus and we recently had a power outage. I am having trouble resetting our phone time back to 12 hour display instead of military time. Also the hold time is alot shorter.

  • Anonymous Jul 28, 2008

    I have the exact problem for the same reasons.



    Pleas Help



    Thanks



    R. Benton

  • RAA7308 Jul 28, 2008

    I have the exact same problem for the same reason.

  • julie61764 Aug 30, 2008

    The same problem power went out need re programing. Samsung prostar 816.

  • mrraycutsit Sep 04, 2008

    My phone system is prostar 816 plus i have @ line and 4 extentions only 1 extension rings and that is the 1 with the LCD screen. when the system was first instualed all line would ring. all the other phones are not LCD.

  • office123 Oct 13, 2008

    Time is not displayed and the ringer is on the wrong switched to the wrong phone line

  • akdaniels1 Oct 21, 2008

    We have the same problem and have replaced the battery. I realize you need to go into the main program mode on the main phone and reprogram the system. Does anybody know what the order is. I have found out that you need to hit #20 then enter your access code. I will default to 1234 then you have to type in 1 then the # key. This should read MMC enabled. At this point you can start to program your phone. #55 gets you into the area for date and time programming. I am looking for the following programming numbers ringing line preference, prime line selection and all lines ringing. Anybody know these?

  • judy391 Nov 17, 2008

    We had a power outage and out of our 7 phones, only one will ring. Also, you cannot pick up the handset and answer the call, you have to press the line. Does anyone have a solution for this problem.

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The battery is dead and will not maintain system programing after a power outage. If the battery is not replaced this problem will occur everytime the power goes out.

Posted on May 07, 2008

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1 Answer

I have a prostar samsung 816 plus and we have a number of phones in the office and only one is ringing, how can I make them all ring?
To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down, enter #20 the screen should say MMC DISABLED
enter in 1 2 3 4 1 # (that enables programming)
enter in #62 the screen should say day ring assn
press the line you wish to program
press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
press # when finished with the line
repeat steps 2 through 5 for the remainder of the lines you wish to change
press # when finished.

Jun 24, 2010 | Samsung Prostar 816 Phone

1 Answer

Samsung Prostar 816
Did you try unplugging power cord for five minutes? often this fix the problem.

Aug 12, 2008 | Samsung Prostar 816 Phone

3 Answers

After a series of power outages and brown outs over the weekend, our system has lost all of the predialed #'s and only one phone in the whole office (10 phone) rings.
Hello. Often the aftermath of a power outage is a power surge. If your phone system is not surge protected, this is the likely culprit. The damage done by a surge or several surges can only be assessed with a thorough diagnostic exploration. This has to be done by a technician with the proper diagnostic equipment and know how. j.

Jun 14, 2010 | Samsung Prostar 816 Phone

1 Answer

After a series of power outages and brown outs over the weekend, our system has lost all of the predialed #'s and only one phone in the whole office (10 phone) rings.
Sounds like the system defaulted programming.
Depending on the type of prostar 616 the only ringing station would be 1(or 21) with the porstar or 4(or 24) with the prostar plus.
To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down, enter #20 the screen should say MMC DISABLED
enter in 1 2 3 4 1 # (that enables programming)
enter in #62 the screen should say day ring assn
press the line you wish to program
press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
press # when finished with the line
repeat steps 2 through 5 for the remainder of the lines you wish to change
press # when finished.
To program system speed dial numbersyou need the customer programming enabled (see the first part of programing ringing)
press the ALM/SD button
dial the 2 digit speed dialcode 10-98
dial the telephone number to be stored in that speed dial bank
press ALM/SD to store the number

Jun 01, 2010 | Samsung Prostar 816 Phone

3 Answers

My office has the Prostar 816 phone and the manual is not detailed at all.. I needed to know how to change the time (due to time change) Our manual says #55 etc etc... Help me please!
To change the time on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down, enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming2.gif)
2) enter in #55 the screen should say YYMMDDWHHMM
3) enter in the year, month, day, day of the week, hours and minutes(the day of the week values are 1= mon. 2= tues. etc.)
press # when finished.

Nov 12, 2009 | Samsung Prostar 824 Keyset Telephone

1 Answer

Samsung 816 power outage dailing an outside line
First thing you should verify a dial tone on the fax machine. (use any analog phone)
If you have dial tone, press 9 and then a number
Second is it conected through tel. system? (did it have an internal extension) and there is no dial tone then your analog port may be fried. Call your telephone vendor. He should be able to help you.
You can purchase a manual for about 10 dollars
Email your system model number to sales at aaa-avad.com for further instructions

Mar 31, 2009 | Samsung Prostar 816 Phone

2 Answers

Samsung Prostar 816
If you have a programming manual you can change the settings on your own. If not, you will need to contact the installer or a local interconnect company that services Samsung. It seems as though the memory switch inside the ksu is turned off. If that's the case, it needs to be turned on and if not, you either have problem with the ksu or the power outage was a brownout. Sometimes a very short loss of power can cause corruptions in memory, however I seriously doubt it in this case. Your system is acting as though it's memory has been set to default.

Good Luck,
BB

Oct 07, 2008 | Samsung Prostar 816 Phone

1 Answer

Samsung Prostar 816
To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming)
2) enter in #62 the screen should say day ring assn
3) press the line you wish to program
4) press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
5) press # when finished with the line
6) repeat steps 2 through 5 for the remainder of the lines you wish to change
The code for hold recall is #52
enter in your hold recall time in sec. and in a 3 digit format. i.e. 30 seconds = 030 a minute and a half is 090 and so on.
press # when finished

it sounds like the memory battery on the main board is no longer working which means that it'll happen again.

Aug 30, 2008 | Samsung Prostar 816 Phone

1 Answer

Phones won't ring
Your memory battery on your telephone system is bad. when power is lost , so is the programming. to fix this , you must go into system programming. From any phone, without picking up the handset. Press #20 Dial 12341, Press #. Press # again and dial 62, Press Line 1 and then press the button of each stn you want to ring ,( The display will show 1 if you press stn 1 and so on.) program each line the same way.

Nov 19, 2007 | Samsung Prostar 816 Phone

1 Answer

Some of the buttons don't work and the Hold function doesn't work
The Prostar 816 phone system can only use Prostar 816 phones. There is a rare larger Prostar system that can use other Prostar phones along with the 816 but typically was only installed in situations where more than 16 phones were needed. If you are looking at non-prostar phones like the Samsung DCS 12 then they certainly will not work.

Oct 20, 2007 | Samsung Prostar 816 Phone

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