Modem help I live in tulsa oklahoma and i recently order cox high speed internet. after a few days it started to slow down so i scanned my computer and i removed my spyware and other viruses then did a system restore to a few days ahead when i got on my computer the spyware was removed but my internet speed was down to dial up speed idk if i changed some settings the technician made or what but dial up speed is really annoying can anyone help me plz??

Hello, Jack -

Because I am a librarian by profession I know how to find telephone numbers for people. However, even though I have found the phone number for George Dodson in Tulsa, Oklahoma, for his personal privacy, I will not post it here.

Instead, I suggest you telephone the Tulsa (Oklahoma) City-County Library, the Central Library, and ask to be connected with the Reference Department. A reference librarian can check the latest Tulsa, Oklahoma city directory and most likely find the phone number for you.

Most printed city directories in the USA are published by credit reporting services, so they tend to include the cell phone numbers of people as well as land line numbers.

This is the phone number to call:
918-549-.7323
Note: The library is closed today (15 Jan 2018) for the Martin Luther King holiday.

Best wishes.

Hi Mimi,
If you haven't checked to make sure your computer is free of malware, sometimes it can slow down your internet downloads. Here are a few programs I'd suggest you install and run:

• ESET Online Scanner (scans from the web, will take a while)
• SuperAntiSpyware (download and install)
  
• Malwarebytes (download and install)
  

ESET will scan your computer this one time, and may take an hour or more. SAS and MWB will reside on your computer and can be run every couple weeks. Make sure you always run the updates before you scan with them.There are always a lot of things that can effect your Internet download speed.
Malware infection is just one of the common things that effects Internet Speed. Let us know a little more, like... did your connection recently slow down (used to be lot faster)? Is your computer slow overall? Or did this just start?
Jon : )

The information may be a bit misleading. What COX said about DOCSIS version is for cable modem standard. The higher the number the better the speed. However, it seems that the modem is already getting THAT speed. Some other device (perhap SS2602) is slowing it down.
It seems that SS2602's WAN side only support 10Mbps connection, which, in term, limit the speed to 10Mbps each way. The actual throughput may be even lower. Should that be the case a new router would be recommanded.

May be firmware get corrupted due to power-cut or an excess voltage or surge problem.
At times when there is thunder-storm a lot of excess volatge is generated on the phone wire which is link down to the modem
Ok
try to download recent firmware from manufacturer and see if it can be updated.
Cheers
Uttam

That would be a problem for the Cox phone service provider.

Sounds like you were attacked with adware/spyware. Try to look into downloading a free scanner from www.lavasoft.com called adaware-se. Scan for the problems and delete them as they show. May need to scan a couple of times consecetively to be efficient. Strill need assistance after that, call the cable company and tell them to run a test on your line. You may be getting what is called "LINE NOISE" slowing your speed down. It's a quick adjustment to the outside line if you can get a Tech there. After that, if it still doesn't work, repost on here and I'll give you furter instructions.

You can disable this piece of software within the windows registry or from the "Start", "All Programs", "Start Up" folder.

At least you can turn it off until you find the correct disk to un-install it.

In some cases, if you have the correct disk, reinstalling the software is necessary prior to un-installing.