I am not sure when exactly this problem began, but when i tried to use the shredder recently, it did not work. it does not work on auto or reverse.
i thought it might be a paper jam, so i cleaned it out and still nothing.
i took off the screws from the bottom, hoping that i can get in to see what the problem was. it was then that i noticed there was a lot of thick pieces of paper stuck inbetween and there was also a loose platic piece inside.
i am not sure as to the origin of the plastic piece, but it does look like a part of the shredder.
I have the exact same problem, although I did not take mine apart. It was working perfectly fine. And now suddenly, nothing will trigger the shredders to activate. I don't know why.
I have the exact same problem, although I did not take mine apart. It was working perfectly fine. And now suddenly, nothing will trigger the shredders to activate. I don't know why.
Yet another customer with a broken Aurora AS662C. You should see the reviews on Amazon; I was lucky that it lasted three days. It's clearly a jam, and I too removed the screws on the bottom hoping to get better access to the teeth (poking around with a tweezer was remarkably ineffective, ha), but though the screws are there, and though I've played with the switch at the front, it remains tight as a barrel, and I can't get into it at all to even attempt a fix. Does anyone know how to actually take this thing apart?
Yet another customer with a broken Aurora AS662C. You should see the reviews on Amazon; I was lucky that it lasted three days. It's clearly a jam, and I too removed the screws on the bottom hoping to get better access to the teeth (poking around with a tweezer was remarkably ineffective, ha), but though the screws are there, and though I've played with the switch at the front, it remains tight as a barrel, and I can't get into it at all to even attempt a fix. Does anyone know how to actually take this thing apart?
AnonymousMar 29, 2009
this shredder has a slot for a credit card, the first card we tryed to shred jamed now the shredder does not work at all. this shredder has a slot for a credit card, the first card we tryed to shred jamed now the shredder does not work at all.
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I had the same problem. I found that the shredder was not placed squarely on the basket. There is a small switch under the rim of the shredder (mine is on the back side) that gets depressed when the shredder is placed on the basket. If this switch is not depressed, the shredder will not work. Make sure the shredder is fully seated on the basket.
Yep, had the same problem and finally figured it out. The metal tab that needs to be pushed is activated when the top is sitting on the shredder properly. Sometimes it looks and feels like it is on properly but the 'rounded' back bit needs to be on the outside of the bin. This way the metal tab will be activated.
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102 Answers
Re: Aurora AS662C paper shredder
It sounds like a stripper that has broken not really sure with an Aurora machine but this is my diagnosis for Fellowes products. You should contact Aurora customer service at 86-21-5916-4588 ext. 498 or by email at edwardchiang@aurora.com.cn You can also visit them online at auroraglobal.com
thanx for the repair info, I just fixed my aurora and couldn't figure out why it wouldn't work when I put it on the basket, yet when I had it apart and touched both the silver contact on the oblong switch and the white plastic lever it would work. What was wrong, I did'nt have the oblong switch with the silver contact in correctly, it must be set in the slot upside down. Eureka, it worked. Bob Zelloethanx for the repair info, I just fixed my aurora and couldn't figure out why it wouldn't work when I put it on the basket, yet when I had it apart and touched both the silver contact on the oblong switch and the white plastic lever it would work. What was wrong, I did'nt have the oblong switch with the silver contact in correctly, it must be set in the slot upside down. Eureka, it worked.
Bob Zelloe
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I wave able to solve the problem by making sure the lttle metal contact attached to the switch get depressed when the shredder is put back on the cotainer. Some one suggested to tape it so that it is always pressed, bdut this compromises the safety feature. If u do that it will work, but the shredder will always shredd even when it is not placed on top of the container.
I thought it could be that. I ended up taking my shredder apart to look at it, and I did find that switch. I thought, like you did, that the basket should be pressing that switch, but there was no way, regardless of how it was situated, that that switch would become pressed. So I simply taped it down. I leave the shredder unplugged when not in use.
Right a friend of mine brought over the same Aurora AS662C When I opened it up to see what was wrong with it, the switch,(a little black rectangular box with a long strip of metal connected to it) was out of place, not letting it run in auto mode, there is a cavity that the switch fits perfectly in and it should be placed upside down, metal strip on top, when you place the cover back on you will notice a piece of that metal sticking out, enabling the f switch to be pressed when on fitted on top of the shredder basket. I have a picture of how the switch should be placed if your interested I can be found at tsusannah08 in yahoo or aol for a picture thanks, hope this helps.Right a friend of mine brought over the same Aurora AS662C
When I opened it up to see what was wrong with it, the switch,(a little black rectangular box with a long strip of metal connected to it) was out of place, not letting it run in auto mode, there is a cavity that the switch fits perfectly in and it should be placed upside down, metal strip on top, when you place the cover back on you will notice a piece of that metal sticking out, enabling the f switch to be pressed when on fitted on top of the shredder basket. I have a picture of how the switch should be placed if your interested I can be found at tsusannah08 in yahoo or aol for a picture thanks, hope this helps.
I found the same problem. The shredder did not work because of the basket safety switch wasn't being pressed when the shredder was on the basket. The safety switch has a nicely audible click to it that you should hear when placing the shredder on the basket. If you do not hear the click then you have to rig the switch. Also, the reason the switch wasn't being pressed when on the basket is that the plastic rib inside the basket had been chipped off.I found the same problem. The shredder did not work because of the basket safety switch wasn't being pressed when the shredder was on the basket. The safety switch has a nicely audible click to it that you should hear when placing the shredder on the basket. If you do not hear the click then you have to rig the switch.
Also, the reason the switch wasn't being pressed when on the basket is that the plastic rib inside the basket had been chipped off.
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Lube might not be necessary. Unplug the shredder from the outlet. Lift it off the shredded paper bin and turn it over. It is very possible that you have a jam. If this is the case, remove as much paper as you can making sure that you don't use anything that could do damage to the cutter'shredder blades. Once you have removed as much paper as possible, place the shredder back on the bin making sure that it is aligned properly. One way of making sure is to check for any space between the shredder and bin. If you do have space make sure that you replaced the shredder correctly on the bin; you may have to turn it around 180 degrees. When you get the shredder properly aligned, use the switch (DO NOT USE PAPER AT THIS TIME) to switch the shredder from Forward (shredding) to Reverse. You may have to do this a couple of times so be patient. At this point the shredder should be working in both directions. If so, move the switch to Auto or the center position and try a SINGLE sheet of paper. If it shreds that piece of paper, then you have fixed it. Be sure not to insert more paper than the shredder is rated for. Also, unless it specifically states that it can handle staples, credit cards, etc. do NOT let any of these items run through your shredder.
If none of the above works, buy a new one - :)
Check the Power
Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active.
Rest the Shredder
Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate.
Clear Paper Jam
Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear.
Auto Mode Not Working
Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.
Check the Power
Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active.
Rest the Shredder
Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate.
Clear Paper Jam
Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear.
Auto Mode Not Working
Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.
Check the Power
Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active.
Rest the Shredder
Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate.
Clear Paper Jam
Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear.
Auto Mode Not Working
Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.
Check the Power
Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active.
Rest the Shredder
Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate.
Clear Paper Jam
Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear.
Auto Mode Not Working
Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.
Check the Power
Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active.
Rest the Shredder
Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate.
Clear Paper Jam
Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear.
Auto Mode Not Working
Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.
Check the Power
Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active.
Rest the Shredder
Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate.
Clear Paper Jam
Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear.
Auto Mode Not Working
Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.
My shredder would not sense paper being inserted and the sensor could not be cleaned. So "Auto" no longer worked but the manual reverse DID work. I opened the thing up, reversed the polarity on the red and black wires on the connector for the main drive motor and VOILA!!! I can use my shredder in manual mode by switching it to REV. Be mindful that this keeps the motor running until it is switched off. This can heat the motor and cause failure so I limit my shredding to 60 seconds then give it a rest so it will cool down. Also there is no emergency reverse so watch your fingers and neck ties.
There is most likely something blocking your shred gears preventing it from running in forward motion. If you press the feed button will it engage the motor? If not, you will need to have it serviced if you cannot visibly see any blockage. Be sure to unplug this unit before attempting to clear the pathway.
Less than a year old, you can take it to a service center. May be a blown fuse. Try to get the top off and check the fuse. If you are not using it, unplug it.
I have the exact same problem, although I did not take mine apart. It was working perfectly fine. And now suddenly, nothing will trigger the shredders to activate. I don't know why.
Yet another customer with a broken Aurora AS662C. You should see the reviews on Amazon; I was lucky that it lasted three days. It's clearly a jam, and I too removed the screws on the bottom hoping to get better access to the teeth (poking around with a tweezer was remarkably ineffective, ha), but though the screws are there, and though I've played with the switch at the front, it remains tight as a barrel, and I can't get into it at all to even attempt a fix. Does anyone know how to actually take this thing apart?
this shredder has a slot for a credit card, the first card we tryed to shred jamed now the shredder does not work at all.
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