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Make sure you have the latest software package from HP.
-Go to the HP support website for that model. -Click Software & Driver Downloads. -Select OS. -Click 'Driver - Product Installation Software'. -Click 'HP OfficeJet & PSC Full Feature Software and Drivers'. -Click the Download button.
When finished downloading, run the file you just downloaded to install the newest version of the software. You may have to uninstall the old software first.
The scanner failure message usually occures when the scanner bulb is not getting heated properly or the scanner bulb is defective.
We can check with the issue by connecting the printer direcly to wall outlet and then lift the scanner lid and press scan or copy button and check for the scanner bulb is lit and scanner machinisum is moving fine under the scanner bed..
There is also a Firmware update released by HP that can be downloaded and installed to fix the issue:
Here is the link:
Just click on the link and in the download webpage click on the download only button and select save to save the download to the computer and once the file is saved make sure that the printer is turn on and connected fine and click on the file to install the firmware update to the unit
If the issue still presists try to performe the steps in the below webpage:
Hope this will help you to fix the issue
Firmware problem with unit or a stuck keyboard. This is commomn on the PSC series which includes full scanner head failure. Unplug unit from computer to see if it will do it with no cominication to PC.