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Re: Fax machine and ans machine coming on together
Fax machines normally take priority over answering machines.
there should be in your menu and fax settup a place to select fax/ans to allow the machine to know it has another device on it. I suspect that your fax is set up in fax mode only. Somehow it got changed, or changed itself.
Check for the setting on your machine that allows you to operate both. You may have to call brother for the right setup also.
Its brother.com. find their support number there. Good luck,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Step by step information at the link below. Brother Fax T96 The F/T
Mode is used to allow the fax machine and the telephones to share the
same telephone line. When a call comes in, the fax machine and all
extension telephones on that line will ring according to the number of
rings you have set for the Ring Delay.
When the Ring Delay is completed, the fax machine will answer the call
and determine if it is a fax call or a telephone (voice) call.
The fax machine can determine this by the signal it is receiving on the
telephone line. If someone is sending a fax automatically , the sending
fax machine will transmit a fax tone (a series of beeps every 3
If your fax machine hears these tones, it will receive the fax.
If the fax machine does not hear any fax tones, it assumes it is a
telephone (voice) call and will begin ringing the F/T ring tones (double
ring) for the length of time you selected for the F/T Ring Time. These
tones will only ring on the fax machine's handset (extension or external
phones will not ring). At the end of the F/T ring time the fax machine
will go into the receive mode in order to receive a manual fax.
(If the call was a voice call and was not answered, the caller will hear the fax receive tones also).
If you answer the call before the fax machine(during the ring delay
period) and determine it is a fax, you can transfer the fax to the fax
machine for receiving.
If you answer the call on an "extension" phone and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press *51 or *91
for New Zealand (remote activation code) on the telephone keypad, wait
to hear the fax machine turn on (chirping sounds) and then hang up.
If you answer on the handset of the fax machine and hear a beep every 3 seconds or silence, press the FaxStart or Start/Copy key on the control panel of the fax machine and then hang up the handset.
If you answer a call on an "extension" phone during the F/T Ring Time, you will hear the F/T ring tones.
To release the call from the fax machine, press #51 or #91 for New Zealand (remote deactivation code) on the telephone keypad and you can speak to the calling party.
If you pick up the handset of the fax machine during the F/T ring time, you may talk to the calling party immediately.
to stop the fax automatically switching to fax mode you have to set it to manual to recieve calls and dissable the fax,there should be an auto/fax and call mode, therefore when someone calls it will go to your voicemail, but that means that you will not be able to recieve a fax.
Normally auto mode, will first try the fax, if no fax is recognised it will switch to normal line ringer, then if no answer it should go to your voicemail if unanswered.
Plug a phone into this outlet and see if you get a dial tone. If you do not you will have to call the phone company. If you can use a phone at that outlet but not your fax, then you know that the power surge that came when the power turned back on damaged a fuse in your machine. Joe
It means that your fax machine is "answering" the incoming call before you pick up the handset. Usually, the factory setting on the fax machine picks up after two incoming rings. There are three ways you can address this issue: 1.) You can either change the number of rings to, say, five incoming rings to give you enough time to answer the phone before the fax machine picks up, or 2,) you can find out if your fax machine has a feature that allows for the voice hook "click over" that will allow you to override the fax when you pick up your handset, or 3.) turn your fax machine off until you need to send a fax.
If you want to investigate number 2.), then you'll need your operator's manual.
You may want to look and find out if the machine has a fax priority setting. That means that at anytime a fax is received it will terminate the call and answer the fax. It is a " feature" as some call it. On some fax machines it can be turned on or off. On some, its just on all the time.
Why does my fax machine display the message CALL SERVICEMAN?
A mechanical failure of some sort has occurred, and you probably will need to call a fax repair technician. On certain models, this message indicates the machine overheated for some reason. Turn off the power switch (or disconnect the power cord) and let the machine sit idle for 5-10 minutes.
sure u can:
Installation with an answering machine and/or extension telephone:
1. Remove the seal covering the TEL. SET jack on the rear of the fax. Connect an extension telephone or answering machine to
the TEL. SET jack.
2. If desired, connect an extension phone to the answering machine.
from the user Fax guide:
If desired,you can also connect an answering machine or an extension telephone to your fax.
¨ Connecting an answering machine to the fax will allow you to receive both voice and fax messages on the same line while you are out. For details on using this feature, see Chapter 7. (Note: Do not connect an answering machine to your fax if you will be using the distinctive ring feature described
in Chapter 2.)
¨ You can connect an extension phone to the fax to make and receive calls
like any other extension phone on your line.