Question about Brother IntelliFAX 1270E Plain Paper Fax

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Fax machine and ans machine coming on together

How do I fix my fax machine so it will only turn on when there is a fax. I want my other calls to go to the ans machine. It used to work fine but now the fax turns on every call.

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Fax machines normally take priority over answering machines.
there should be in your menu and fax settup a place to select fax/ans to allow the machine to know it has another device on it.
I suspect that your fax is set up in fax mode only. Somehow it got changed, or changed itself.
Check for the setting on your machine that allows you to operate both. You may have to call brother for the right setup also.
Its brother.com. find their support number there. Good luck,

Posted on Mar 21, 2008

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How can I get the telephone on my Brother Fax T96 to work?


Step by step information at the link below.
Brother Fax T96
The F/T Mode is used to allow the fax machine and the telephones to share the same telephone line. When a call comes in, the fax machine and all extension telephones on that line will ring according to the number of rings you have set for the Ring Delay.
When the Ring Delay is completed, the fax machine will answer the call and determine if it is a fax call or a telephone (voice) call.
The fax machine can determine this by the signal it is receiving on the telephone line. If someone is sending a fax automatically , the sending fax machine will transmit a fax tone (a series of beeps every 3 seconds).
If your fax machine hears these tones, it will receive the fax.

If the fax machine does not hear any fax tones, it assumes it is a telephone (voice) call and will begin ringing the F/T ring tones (double ring) for the length of time you selected for the F/T Ring Time. These tones will only ring on the fax machine's handset (extension or external phones will not ring). At the end of the F/T ring time the fax machine will go into the receive mode in order to receive a manual fax.
(If the call was a voice call and was not answered, the caller will hear the fax receive tones also).
  • If you answer the call before the fax machine(during the ring delay period) and determine it is a fax, you can transfer the fax to the fax machine for receiving.

  • If you answer the call on an "extension" phone and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press *51 or *91 for New Zealand (remote activation code) on the telephone keypad, wait to hear the fax machine turn on (chirping sounds) and then hang up.

  • If you answer on the handset of the fax machine and hear a beep every 3 seconds or silence, press the Fax Start or Start/Copy key on the control panel of the fax machine and then hang up the handset.

  • If you answer a call on an "extension" phone during the F/T Ring Time, you will hear the F/T ring tones.
    To release the call from the fax machine, press #51 or #91 for New Zealand (remote deactivation code) on the telephone keypad and you can speak to the calling party.

  • If you pick up the handset of the fax machine during the F/T ring time, you may talk to the calling party immediately.

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to stop the fax automatically switching to fax mode you have to set it to manual to recieve calls and dissable the fax,there should be an auto/fax and call mode, therefore when someone calls it will go to your voicemail, but that means that you will not be able to recieve a fax. Normally auto mode, will first try the fax, if no fax is recognised it will switch to normal line ringer, then if no answer it should go to your voicemail if unanswered.

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We had a power outage and are having trouble faxing to China....It rings, seems to connect then gives no error code and puts the fax out for re-dial...Any suggestions on how to fix this?


Plug a phone into this outlet and see if you get a dial tone. If you do not you will have to call the phone company. If you can use a phone at that outlet but not your fax, then you know that the power surge that came when the power turned back on damaged a fuse in your machine. Joe

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My fax goes off periodicall when a call comes in.


It means that your fax machine is "answering" the incoming call before you pick up the handset. Usually, the factory setting on the fax machine picks up after two incoming rings. There are three ways you can address this issue: 1.) You can either change the number of rings to, say, five incoming rings to give you enough time to answer the phone before the fax machine picks up, or 2,) you can find out if your fax machine has a feature that allows for the voice hook "click over" that will allow you to override the fax when you pick up your handset, or 3.) turn your fax machine off until you need to send a fax.

If you want to investigate number 2.), then you'll need your operator's manual.

Good luck.

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1 Answer

I sent fax and it comes back with the error no answer, I called the other end and it did not even ring, how can we fix this?


Call the fax number from a regular phone, if you don't hear fax tones, it isn't a fax machine or they have fax option turned off.

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You may want to look and find out if the machine has a fax priority setting. That means that at anytime a fax is received it will terminate the call and answer the fax.
It is a " feature" as some call it. On some fax machines it can be turned on or off. On some, its just on all the time.

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A mechanical failure of some sort has occurred, and you probably will need to call a fax repair technician. On certain models, this message indicates the machine overheated for some reason. Turn off the power switch (or disconnect the power cord) and let the machine sit idle for 5-10 minutes.

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The fax machine has a setting for the number of rings before it picks up. It's different for each model but you should find it in the manual, no problem.

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Can I use this fax on a telephone line together with a GE 2.4 GHz Cordless Telephone (Model 27992B)? Will it be possible to recive messages and faxes when no one is at home? Remark: The answering machine...


sure u can: Installation with an answering machine and/or extension telephone: 1. Remove the seal covering the TEL. SET jack on the rear of the fax. Connect an extension telephone or answering machine to the TEL. SET jack. 2. If desired, connect an extension phone to the answering machine. from the user Fax guide: If desired,you can also connect an answering machine or an extension telephone to your fax. ¨ Connecting an answering machine to the fax will allow you to receive both voice and fax messages on the same line while you are out. For details on using this feature, see Chapter 7. (Note: Do not connect an answering machine to your fax if you will be using the distinctive ring feature described in Chapter 2.) ¨ You can connect an extension phone to the fax to make and receive calls like any other extension phone on your line.

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