Question about Canon (6981A002AA) for imagerunner 2200, 2800, 3300 Print Server

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ImageRunner 3570 cannot scan

I am able to print but unable to scan. Following error message on the screen: "Device is not available for scanning".

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Do you have a "Board Scanner"? It's Option, you must buy it.

Posted on Apr 16, 2008

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Our network wont see our ir330 imagerunner for printing or scanning yet i can ping the printer and get a reply. i have not installed any software yet for the printer. should i install scangear?


the machine has the print server board and interface board installed? Canon machines need additional hardware installed to function as printers
the parallel port is not a print port
contact connecticutcopierrepair.com for more info

Feb 02, 2011 | Canon (6981A002AA) for imagerunner 2200,...

1 Answer

What does error code E0002020001 mean on a Canon IR 2200?


check the platen glass & adf scanning Glass is proper
That mean white plate error.

May 06, 2010 | Canon (6981A002AA) for imagerunner 2200,...

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My computer crashed and now I cannot get the scangear to scan properly. It locks up.


just reinstall scangear with new version & use the machine ip address for using scan.

Aug 03, 2009 | Canon (6981A002AA) for imagerunner 2200,...

2 Answers

Unable to scan document


try to add your printer so that you can scan, just click start of your computer then go to all program the add printer or scansoft then restart your pc to take effect

Jun 30, 2009 | Canon (6981A002AA) for imagerunner 2200,...

1 Answer

Canon 2200


Unfortunately the IR2200 cannot scan to email etc. It can only do pull scanning using the Canon Network Scangear Tool (google it and download from Canon website and read the manual).
The IR2200i however can scan to email using Universal Send.

May 23, 2009 | Canon (6981A002AA) for imagerunner 2200,...

2 Answers

Unable to send scanned document


What error code are you getting? Try to scan again and let it fail. Press system monitor, scan, log. Look for jobs with Result of NG. Highlight one and press details. At the top, look for Result: NG (####). It will display an error number there. What is that error number?

751 cannot connect to server
7xx cannot connect ...
8xx could connect, but error...
801 bad user/pw or firewall
802 user/permissions
899 unknown if successful, may be normal

Check additional functions, system settings, network settings, email/ifax settings. Check SMTP server IP and authentication / encryption.

Ignore POP or recieve options as they are for IFAX.

Nov 18, 2008 | Canon (6981A002AA) for imagerunner 2200,...

1 Answer

Cannot scan a photo to my computer


Hi jcathcart,

For OfficeJet and PhotoSmart, please try this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00503569&dlc=en&lc=en&jumpid=reg_R1002_USEN

This link might be helpful, too, FAQs for All-in-Ones:
http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?cc=us&docname=npu03238&product=12019&dlc=en&lc=en&jumpid=reg_R1002_USEN

I just went to www.hp.com and typed in "no scan options" in their search field at the top of the screen. You can find even more help though if you drill down through your specific product.

Please let me know if this helps a little...
-JW

Oct 01, 2008 | Computers & Internet

1 Answer

Scan Function Error


when you open the tool did you use discover or select ip adress unless the tool selecs the scanner it wont work what program are you scanning with scan tool is only a driver you also have to select scan gear tool as your scanner in your program

Feb 05, 2008 | Canon (6981A002AA) for imagerunner 2200,...

4 Answers

My Canon Imagerunner 2200 won't scan.


Sorry that was actually me...after i posted...it asked me to register...so i did.

Okay, you need to download Canon Network scangear from the Canon website. then take your document...put it on the top feeder...turn you scanner online...open up microsoft word 2003..insert, picture....from scanner or camera select network scangear....custom insert....then scan. The machine needs to be hooked up to a network...but note...a simple cross over cable or usb between pc and the photocopier will not work.

Oct 22, 2007 | Canon (6981A002AA) for imagerunner 2200,...

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