My boss bought a Toshiba DKT 3020-SD phone system, used. Unfortunately, the old greeting and voicemail is on from the last company. How do I clear out their voicemail and set my own. The person we bought it from says he doesnt remember any of the passwords. HELP :)
The Only way to change to voice mail is to have the old password. For example I just had to change all my companys passwords and reset the voicemails. The way that we had our passwords was by the last our in there social. Sorry to say that if you dont have the previous password you might not be able to change them. The only other suggestion I have is find a IT guy that is very familiar with the product.
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Here is a link that pretty much explains it. However, it says to dial 400 to get to your voicemail system. This can vary in programming. If you have an auto attendant that answers your inbound calls, just dial 999 to get to the Administrator mailbox, and then follow the rest of the directions.
Yes Music can be played from your system during transfer. Simple connect any radio or cd player to the RCA jack located on your KSU (main box) For setting the time in voicemail log into box 999 with sec code 999997 or just 997 and press 8 for admin features. More guides and ACTUAL manuals can be found here http://guides.idacomusa.com/
What Toshiba Voicemail system do you have? Is it a Toshiba or third party voicemail? Depending who setup you voicemail and what version you have. Mailbox 990 is the Intro greeting "thank you for calling xyz company". Mailbox 991 is the main greeting "press 1 for sales press 2 for tech support etc. If you have a toshiba Voicemail. Need to login to 990 and 991 (need to know passwords) Newer versions you can setup just 991 mailbox for both.
The phone you have DKT2020-SD can be used on many different Toshiba phone systems. For a phone all you will find are user guides. You need to find out which phone system you have and look for the manual for the system. All the Toshiba phone systems say "Toshiba" plus the description on the front cover. Example: "Toshiba Strata DK-280"
Not sure what you plan to change but programming can be quite difficult if you have no experience with it. It does depend a lot on which system you have. Many of the newest systems require special programming software.