Question about PfaFF Creative 7570

1 Answer

What do I do if my computer still will not recognize the machine and software?

I have loaded the creative file assistant software onto my computer but it still will not accept or recognize it. We have tried reloading etc as well as trying the different Pfaff software FAQ search and they failed also. I dont't know what else to do. Could you please help me? This is Pfaff creative 2140 sewing/ embroidery machine

Posted by on

  • Anonymous Mar 06, 2009

    I cannot copy designs onto my personal card.


1 Answer

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 10 Answers

Hi - What version of the File Assistant are you trying to run? The original version did not communicate and a subsequent version fixed this. It could also be a com port setting or a few other things.

If you email me your phone number, I'd be happy to call and try to walk you through some things to get it working. Takes too long to write and too many trouble-shooting steps that change from scenario to scenario to write it all here!

I worked for Pfaff for 10 years doing just these kinds of things and would be more than happy to try to help you out.

Look forward to hearing from you,

Posted on May 04, 2008

  • Haley DerCola Mar 23, 2013

    Hey Kim! I see this post is from almost 5 years ago but I was wondering if you could be of assistance to me. I having the same problems as others- I can't seem to get my windows XP to communicate I with my Pfaff 2144. Please help! I'm desperate! :) Haley

  • carmen lasanta Jul 11, 2013

    i have the same problem,what can i do


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I can't find drivers for windows 8.1

Start here at this link...
Did You Know Download Free Software Updates On Janome com

The drivers, are part of the original software package. And when you install the app onto your computer, the proper drivers should download onto your computer, and place the files in the proper place, to work with your machine.

if you still have a problem, contact Janome, they will assist you.

Apr 12, 2015 | Janome Memory Craft 10000

1 Answer

Updating mb4 software

  1. Down load the latest software update from the Janome web site on to your computer.
  2. If the file is zipped you will need to unzip if first
  3. then copy it onto a USB stick
  4. Once the update is on the USB stick,
  5. take it to your machine, navigate to the file on the USB stick
  6. open the file.

Jan 04, 2015 | Janome MB4 Four Needle Embroidery Machine

1 Answer

Dongle won't work

did you try the dongle in another port... yes if you can find the patch you can load it onto a flash drive or sd card and then upload it over to the new pc

Dec 28, 2013 | Husqvarna Designer I

1 Answer

I can't update my creative 2 machine. I have download the file onto my usb stick still zipped is this correct

When I updated my Janome. I had to have them send me the files on a usb. Nothing I did with any of my USB sticks and I have several would work.

But it is likely that you need the files unziped before you load them to the USB stick.

Oct 30, 2012 | PfaFF Sewing Machines

1 Answer

The USB cabble to my Creative 7570 does not fit onto my Vista computer in order to download embroidery patterns. Is there an adapter that I can get to make this all work for me? If so, where can I get this...

It rather depends where you live, but I would suggest any decent computer sales and repair store would be able to assist.......take both ends to show the issue.

Sep 05, 2009 | PfaFF Creative 7570

1 Answer

7570 connection

I have Windows Vista; I also had a similar problem; found out that I could only use the usb port on my computer exclusively for sewing as the driver software seems to conflict;
Also, having said that, go to & download the free driver upgrade and see if that will get you started good luck deb

Jun 24, 2009 | PfaFF Creative 7570

1 Answer

Bernina Artista 170 and newer computer, will not read program

The Bernina website has software uppgrades also for Artlink. It is well explained for which model and which software. One has to log in though to download any software.

Mar 05, 2009 | Bernina Artista 170

1 Answer

No communication between pfaff 7570 and computer

It sounds like you have it configured properly if you have the little machine and computer appearing on the display screen. I had this problem too in the beginning, file assistant doesn't use the files for the 7570 its only for some of the newer machines, use Vip customize to send the design to the machine from the file drop down menu. Hope this helps.

Jan 02, 2009 | PfaFF Creative 7570

Not finding what you are looking for?
Sewing Machines Logo

335 people viewed this question

Ask a Question

Usually answered in minutes!

Top PfaFF Sewing Machines Experts


Level 2 Expert

186 Answers

Douglas Plant
Douglas Plant

Level 2 Expert

176 Answers

Irene Tulloch

Level 2 Expert

458 Answers

Are you a PfaFF Sewing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides