Question about PfaFF Creative 7570

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What do I do if my computer still will not recognize the machine and software?

I have loaded the creative file assistant software onto my computer but it still will not accept or recognize it. We have tried reloading etc as well as trying the different Pfaff software FAQ search and they failed also. I dont't know what else to do. Could you please help me? This is Pfaff creative 2140 sewing/ embroidery machine

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  • Anonymous Mar 06, 2009

    I cannot copy designs onto my personal card.

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  • 10 Answers

Hi - What version of the File Assistant are you trying to run? The original version did not communicate and a subsequent version fixed this. It could also be a com port setting or a few other things.

If you email me your phone number, I'd be happy to call and try to walk you through some things to get it working. Takes too long to write and too many trouble-shooting steps that change from scenario to scenario to write it all here!

I worked for Pfaff for 10 years doing just these kinds of things and would be more than happy to try to help you out.

Look forward to hearing from you,
Kim

Posted on May 04, 2008

  • Haley DerCola Mar 23, 2013

    Hey Kim! I see this post is from almost 5 years ago but I was wondering if you could be of assistance to me. I having the same problems as others- I can't seem to get my windows XP to communicate I with my Pfaff 2144. Please help! I'm desperate! :) Haley

  • carmen lasanta Jul 11, 2013

    i have the same problem,what can i do

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It sounds like you have it configured properly if you have the little machine and computer appearing on the display screen. I had this problem too in the beginning, file assistant doesn't use the files for the 7570 its only for some of the newer machines, use Vip customize to send the design to the machine from the file drop down menu. Hope this helps.

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