What do I do if my computer still will not recognize the machine and software?
I have loaded the creative file assistant software onto my computer but it still will not accept or recognize it. We have tried reloading etc as well as trying the different Pfaff software FAQ search and they failed also. I dont't know what else to do. Could you please help me? This is Pfaff creative 2140 sewing/ embroidery machine
Re: What do I do if my computer still will not recognize...
Hi - What version of the File Assistant are you trying to run? The original version did not communicate and a subsequent version fixed this. It could also be a com port setting or a few other things.
If you email me your phone number, I'd be happy to call and try to walk you through some things to get it working. Takes too long to write and too many trouble-shooting steps that change from scenario to scenario to write it all here!
I worked for Pfaff for 10 years doing just these kinds of things and would be more than happy to try to help you out.
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The drivers, are part of the original software package. And when you install the app onto your computer, the proper drivers should download onto your computer, and place the files in the proper place, to work with your machine.
if you still have a problem, contact Janome, they will assist you.
I have Windows Vista; I also had a similar problem; found out that I could only use the usb port on my computer exclusively for sewing as the driver software seems to conflict;
Also, having said that, go to Pfaff.com & download the free driver upgrade and see if that will get you started good luck deb
It sounds like you have it configured properly if you have the little machine and computer appearing on the display screen. I had this problem too in the beginning, file assistant doesn't use the files for the 7570 its only for some of the newer machines, use Vip customize to send the design to the machine from the file drop down menu. Hope this helps.