Question about Tomtom One XL GPS Receiver
Hi, i have a problem with my tomtom xl. I bought this two week later and conect to the lnternet for download the new updates from the tomtom home page, i dont know why now said NO MAPS FOUND is like erase the usa maps, I wrote to technical support and they send me the USA maps but i cant install because when i connect to pc, in the tomtom page said GETTING DOWNLOAD, but then stop and said ERROR . in this moment when turn on the gps only make a sound like a conga and inthe screen said tomtom and thats it dont make nothing more, for turn off i have to make a reset to it. and if when turn on , hold the buttom for 5 sec then wake up and said no maps found,. sorry for my english is very bad. i need help with that this is my second gps. the first is totaly dead . my email is firstname.lastname@example.org
I had the same problem how ever after downloading all the software updates and pretty well evey thing that was available on the tomtom home sight suddenly the map was there. It could be a soft ware bug.
Posted on Jan 01, 2009
Easy solution: [TomTom HOME] - [Tools] - [Use Latest Map Guarantee]
This helped me, after interrupted download destroyed the map with "No maps found" as result.
Althought before that I did several other things, partially on my own, partially thanks to TomTom support. They might or might not be necessary for it to work. Here they are:
== Followed TomTom advise:
"In Home v2.xx
Tools/Preferences/Folder preferences/Downloads/Browse and delete the downloads folder
Exit Home by right clicking the HOME icon in the Windows sys tray ( next to the Windows clock ) and then open it again
Via Start > Programs ( this will create a new downloads folder)
Log-in again ( Very important) and click on update your device
Please ensure that you have the latest version of Home installed [..] and that you are logged in ( File > log In )"
== Before that I had done this:
1) Removed in user directory "[..]\My Documents\TomTom\HOME\Download\map\Western___Central_Europe_2GB".
2) In the root directory of the device removed directory "Western_and_Central_Europe_2GB".
(After this I also did complete uninstall of TomTom HOME 2, with following manual removal of directories (1) "[..]\My Documents\TomTom\HOME", (2) [..]\Application Data\TomTom\HOME", (3) "C:\Program Files\TomTom HOME 2", rebooting and following re-installation, but possibly that was an overkill)
...Now suddenly everything works just fine.
Posted on Feb 27, 2009
I have rectified my problem ' No maps found'.
Using TomTom Home, clicked Add Maps, scrolled through maps (to buy) until my Western Europe 1GB map was shown (to add), clicked to install.
Error message appeared delete temporary folders from computer. I did and was able to install the map successfully.
Posted on Apr 11, 2009
If you disconnect before the full installation completes, your device can get buggy. I'd try their customer service line to help you walk through the troubleshooting. The maps that come preloaded may be out of date, which is why they include the free upgrade and guarantee, but I wouldn't hesitate to give them a call at 1 866 486 6866. It'll be more helpful than waiting on emails
Posted on Dec 29, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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