Question about Maytag MMC5000 Microwave Oven

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Maytag Microwave Model # MMV5000DVW

Microwave will not rotate if there is weight on it. Without weight it will rotate.

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It would appear that you have a bad turntable motor, but it may also be the coupler.

You can check this by taking out the glass turntable, and gently trying to wiggle the little square device that drives the turntable support.

If the coupler feels loose, it's probably broken.

If it feels tight, grip it very firmly with your fingers and try to turn a little it as if you were imitating the motor. If it turns the motor, you'll hear the whining sound made by the motor gears. That would mean your coupling is probably okay. It takes a little force to turn it.

If it doesn't turn, you may not be turning enough, or the coupler or motor may be bad.

If you or someone you know decide to work on it, we have *critical* safety, disassembly, and troubleshooting info at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

There may also be a "mini-manual" hidden inside the unit behind the control panel, which is very helpful when troubleshooting.

We're happy to help and we appreciate your thoughtful rating of our answer.

There is a good video showing you this test on a good motor. If the video does not embed below, find it here: http://www.youtube.com/watch?v=rPSWi_z7M58

<object width="425" height="355"><param name="movie" value="http://www.youtube.com/v/rPSWi_z7M58"></param><param name="wmode" value="transparent"></param><embed src="http://www.youtube.com/v/rPSWi_z7M58" type="application/x-shockwave-flash" wmode="transparent" width="425" height="355"></embed></object>

Posted on Mar 20, 2008

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http://www.fixya.com/support/r3555716-replacing_a_turntable_motor_on_a_microwa

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The turntable motor is located under the bottom panel of the microwave oven. You do not have to uninstall the oven for this repair.

First, unplug the unit, remove the glass carousel tray, and pull straight up on the turntable shaft to remove it. Next, locate and remove the series of screws along the bottom panel underneath the oven. The bottom panel will open exposing the drive motor. The motor comes out by disconnecting the connector plug and a couple of mounting screws.

If the model number you have this listed under is correct, you can view these parts at searspartsdirect.com. Locate items 11 (turntable motor) and 14 (shaft) under the "Cavity" heading. Other sites you may try are pcappliancerepair.com, appliancepartspros.com or repairclinic.com to see if you can find these parts any cheaper.

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But it needs to be the full model number, not the partial you show in your post.

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You may be able to find the installation instructions on their site at http://maytag.com/support/manuals_literature.jsp

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