Question about Dell 962 Photo All-In-One InkJet Printer

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White horizontal streaks in documents

My Dell 962 AIO printer worked wonderfully for the first year. It would continue to print long after the ink level message box said the cartridge was empty. Six months ago the printer started leaving leaving white horizontal streaks in documents. The problem is most apparent when printing pages, but will also appear quite often on received fax documents.

Cleaning/wiping the cartridges, printing alignment and nozzle clean pages does not help except for a very short term. The problem can occur with a brand new cartridge or a 1/3 to 1/2 used cartridge. I am using up ink printing these pages to no avail.

None of Dell support functions that I've found address this issue. Calling India for Dell support might get you a package of free cartridges after an hour long phone call of which you understood about half due to language differences. But it doesn't fix the problem.

Does anyone have a solution? I don't know if the problem is with the printer or with faulty cartridges. The first cartridge used out of the last box of 4 purchased worked like when the printer was new. It printed fine long after the ink indicator said it was empty. The next cartridge is about 1/3 down and I can't get it to print without white horizontal streaks despite going through all Dell's maintenance/troubleshooting procedures numerous times.

Undying gratitude for anyone who can help!!

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  • 5 more comments 
  • Shirltom May 26, 2008

    I am having the same problem except no matter how may new ink cartridges I buy, this doesn't fix the problem. I also followed all the instructions for cleaning, aligning, etc., and nothing works. I called a printer repair shop and said it's the gears. Where can I get replacement parts? They want $100. to fix it and I can get a new printer for that. However, I really like the 962 and haven't had problems except the one described above. HELP

  • kcentann May 26, 2008

    I'm experiencing a similar problem with my Dell printer, except that instead of white streaks I'm getting solid black strips over the "text" I'm trying to print. What gives?

    I've cleaned out the cartridges and even bought new ones.


  • mmatranga Sep 29, 2008

    I just started having the same problem - prints streaky after trying all cleaning options - now says alignment problem, but I can't find a solution for that anywhere!

  • Anonymous Sep 29, 2008

    i have the same problem exception the streaks are yellow, as if the entire document is highlighted with marker

  • Anonymous Feb 27, 2009

    photo prints havr scratches in the photo paper emunsion no scratches in uncoated paper

  • Anonymous Mar 08, 2009

    my printer has been fine for a year, and now it has been printing 'faintly' for everything, and now white streaks thru it vertically

  • Anonymous Mar 24, 2014

    I have changed the ink cartridges, but it is only getting worse. I have a Kodak ESPOffice 6150



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I Am Experiencing Poor Print Quality With My Dell™ Printer

Table of Contents
Verify the Printer Ink Levels Using the Dell Printer Solution Center
Clean the printer contacts and print a test page
Clean the Printer Nozzles Using the Dell Printer Solution Center
Dell™ Printer Additional Information
» Verify the Printer Ink Levels Using the Dell Printer Solution Center

Poor print quality of a document or picture may be the result of low ink levels or dirty printer nozzles or contacts.

To check the printer's ink levels, perform the following steps:


Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).

Click Dell Printer Solution Center.


Locate the printer's ink levels on the lower right corner of the Dell Printer Solution Center window.

If the printer's ink levels indicate that ink cartridges are empty, click the Order Ink button to place an online order for replacement ink cartridges.

For information about ordering ink for your Dell printer, refer to article: Obtaining Ink for a Dell™ Printer

Back to Top

» Clean the printer contacts and print a test page

To manually clean the printer nozzles and contacts, perform the following steps:


Turn the printer off and remove the power cord from the back of the printer.

Open the printer lid.

Manually move the ink-cartridge carrier to the left by gripping the top of the rubber carrier belt and gently pulling it across towards the right hand side of the printer.

Take a warm, semi-damp paper towel and gently clean the wiper on the right side of the maintenance station.

Lift up on the cap(s) that cover the ink cartridge(s).

Remove the ink cartridge(s), and using a new warm, semi-damp paper towel, gently clean the contacts on the ink cartridge(s).
Verify that the contacts on the ink cartridge(s) is/are sufficiently dry prior to re-inserting into the printer.

Re-insert the ink cartridge(s) back into the correct printer slot(s).


Close the printer lid.

Re-attach the printer power cord to the back of the printer unit.

Press the Power button to turn the unit back on.

Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).

Click Dell Printer Solution Center.

Click the Maintenance tab.

Click the Print a test page icon.
A test page prints.

Back to Top

» Clean the Printer Nozzles Using the Dell Printer Solution Center

To clean the printer nozzles and contacts using the Dell Printer Solution Center:


Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).

Click Dell Printer Solution Center.

Click the Maintenance tab.

Click the Clean to fix horizontal streaks icon.

Click the Print button.

The printer will make sounds when cleaning the nozzles that are not commonly heard during normal usage

Posted on Mar 21, 2008


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    to resolve this issue , execute the following steps

    1. Unplug the power adapter from the printer

    2. open the printer cover and look for the transparent plastic strip behind he cartridge holders, ,wipe the strip using a soft cloth.

    3. connect the printer to your computer and on your computer , click on start , All programs , Dell printers, Dell AIO 924 , and then click on All in one center, a new window opens up , Click on maintenance and Troubleshoot tab (which you would find on the top in All in one center) will get a new box for maintenance and troubleshoot, in that you will get an option, Clean to Fix horizontal Streaks , click on that and it will print a page ..

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