Question about Encore ENP832-TX-PCSU PCMCIA Network Adapter

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Encore modem how do we configure our encore endsl-4 2+R It worked before and since we got turned off at&t for deleting our phone line and only having the dsl line we can not get back online. At&T is telling us we have a signal but the modem is not comunicating with the computer. All lights are solid except the data line. Can not find the right product on the product line

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As far as I've seen, the data line light on the modem should indicate whether the data signal is coming through from AT&T or not, so I'd suspect that there is a problem with the signal from AT&T rather than between your modem and computer.

It is possible that the data signal lapsed for a while and your modem thinks it's still not there without actually looking. You can try unplugging your modem from it's power for about a minute (at least 30 seconds) and then replugging it in afterwards. That sometimes allows it to see the new data signal if it lapsed previously for any reason. After all lights light up (especially the data one), then try to go online again. If that doesn't work, try restarting the computer and if that doesn't work I'd try to talk to someone higher up in the AT&T support and explain about the data signal not showing on the modem so you can get them to fix it.

Hope that helps! :)


Posted on Apr 11, 2008


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